Stanley Steemer

Stanley Steemer's Holbrook location is the local outpost of a carpet-and-upholstery cleaning franchise the company says has been running since 1947 — carpets, area rugs, upholstery, tile and grout, hardwood floors, and air-duct cleaning, all under one truck. Reviewers keep coming back to the same handful of names: Brandon, Franco, Carlos, Morris, and others show up job after job, credited less for the machine than for showing up on time and being careful in someone else's living room. The written record runs deep — 850 reviews collected since 2021 across six platforms, with 221 in the past six months and only one of those negative. A 4.8-star average across 3,395 Google ratings backs that up, and the company's Better Business Bureau profile carries an A+ grade with accredited status. The specifics repeat more than the adjectives do: a thirty-year-old oriental rug that came out "like new" despite years of pets and kids, and duct-cleaning jobs that come with before-and-after photos customers point to directly. One customer who wasn't thrilled with a first couch cleaning got a free touch-up within 10 days and left five stars afterward. It isn't spotless. A 2026 one-star review described a technician who refused a requested fix and wanted a steep price for two small area rugs. Pricing comes up more than once: one customer's $500-plus furniture-and-carpet job ran higher than expected (though they were happy with the result), and another said they weren't told about extra charges beforehand. In an October 2025 review, a duct-cleaning appointment was rescheduled after a damaged service truck, ran late again on the makeup visit, and left one room with damage the crew apparently didn't catch. For everyday carpet, rug, or upholstery cleaning, the pattern here holds up well enough to trust — get the price confirmed before the truck starts running. For a bigger duct job, it's worth asking upfront what happens if something needs a repeat visit.