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Stearns Septic Service says it began in 1996 "with one man with one truck and loads of determination." On the Better Business Bureau, the company describes septic cleaning, repairing, jetting, vacing, underground camera work and line thawing, and its BBB grade is A+. A 2026 customer who had a septic tank pumped praised the professionalism and courtesy of Justin and Nick. A 2026 first-time customer said they arrived on time in the window given and worked with them on a payment issue. A 2026 customer who called midday about a pump out said they came the same afternoon. In a 2022 review, a customer who wanted to buy a house said Stearns inspected its septic system and found it was not properly connected at the foundation wall, the tank had a hole and was leaking, and the leach field was dry and failing. That 2022 customer said the recommendation was a complete system replacement. A 2022 customer said Jeremiah explained a septic evaluation and called the report very detailed. A 2023 customer who called at 9:00 at night said dispatch called back at 6:30 am and they showed up less than an hour and a half later. A 2025 customer said a grease trap pumping lasted only 10 minutes and broke a hole in the side, and that a later visit lasted 8 minutes including getting hoses in and out. A 2025 customer seeking a septic repair quote said they were told the company was too busy to give one. A 2023 customer said pricing was poorly communicated and follow-up was lacking, but that the company owned up to it and provided a refund.
Just had my septic pumped by Stearns, I was very impressed by the professionalism and courtesy Justin and Nick showed during the appointment. I would definitely recommend them for septic services in Grantham! Thanks guys!
First time customer and will use them again! They were right on time in the window I was given and the gentlemen were kind. I had a couple of questions and the gentleman I was talking to had the answers. The lovely young lady who answers the phone great customer service! If I could recruit her to be on my team, I would.. (I’ll keep trying!) I ran into an issue with payment they understood and was willing to work with me. They get 5 stars and a kudos from this happy customer!
Called midday to see when they could do a pump out, and the customer service person was very nice and accommodating. They came the same afternoon to help my daughter out. Thank-You.
Always great customer service!
Contacted to get a quote on a septic repair. Said they were too busy and didn’t have time to even give a quote/repair. Dissappointed since my realtor recommended them.
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1 change recorded — last scanned Oct 18, 2026.