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Stephen's Custom Floor Covering is a family-owned flooring and countertop retailer in Billerica, Massachusetts, selling and installing tile, hardwood, carpet, vinyl, laminate and granite/quartz countertops since 1982. The Better Business Bureau lists the business as an A+ rated flooring contractor. Google reviewers from 2021 through 2025 mostly describe the crew as polite and detail-oriented, including a 2025 review praising a diagonal checkerboard tile floor and a 2025 review describing a quick carpet-to-LVP replacement. A 2022 review said the installed vent registers didn't match the existing flooring as requested. One 1-star review on the company's Google listing is about a speeding driver and is unrelated to its flooring work.
I highly recommend Stephen's Custom Floor Covering. Stephen's crew tore out my old kitchen flooring and he had Renaldo install a beautiful checkerboard tile floor on the diagonal, which was done to perfection. Every employee who worked on the job was polite, diligent, and personable. Stephen takes pride in his work and it shows.
STEPHENS is The best they did a great job for my customers and they always make everyone happy.
A friend recommended Stephen's Custom Flooring and they did a fantastic job. We had a room with wall to wall carpet that we wanted replaced with LVP. They had several floor choices in stock - one of which matched exactly what I had in mind, allowing them to get started quickly. The installation crew was professional, clean and did an amazing job. The floors look perfect! Highly recommended - great price, professional service and very quick turnaround from quote to installation. A+
Idiot driver doing over 100 mph down rte 16 in New Hampshire with mass plate #v67526
5/5 would recommend. Steve did the floors in my newly finished family room. The guys took extra care of the small details. Thanks again!
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Sep 19, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Stephen's Custom Floor Covering. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800
Plastic sheeting keeps sanding dust down4.9
Responsive repairs4.1
Broad remodeling range4.8
Bathroom, kitchen, foyer and hearth tile3.7
