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Stone & Mason Design LLC is a masonry business that a 2024 Google reviewer placed in Guilford, CT. On its Better Business Bureau page, the company describes its work as pavers, patios, retaining walls and chimney builds and repair, along with decorative stone and stamped concrete. A 2024 customer said Jim came in to fix and finish a job after they let go of a previous contractor, and that he completed a failing retaining wall for a price other contractors had quoted at three or four times as much. A 2024 customer said Jim built a deck in their backyard and did front stone work. A 2024 customer praised the communication from concept to finish on a new patio. A 2024 customer said they contracted Jim to build a retaining wall around their pool, paid a 10% deposit and a 50% payment before the start date, and that he never fulfilled his contractual obligations and would not refund the money. A 2024 customer who hired the company in 2023 for a patio with a bar area said the pavers were not level, the retaining wall was done wrong and the stairs were falling apart; that customer put the cost of redoing the work at over $70,000. A 2024 customer who paid to have precast front stairs capped with bluestone, plus a front walkway and back patio, said the stairs and walkway were not done to code, with step heights that varied; that 2024 customer said they had been forced to hire an attorney. The Better Business Bureau grades the company F and lists 3 complaints. On Google it holds 3 stars from 8 ratings. Connecticut lists its home improvement contractor registration, HIC.0668649, held by Stone & Mason Design LLC, as inactive due to non-renewal.
Absolute Master class masonry! Easy to work with, gave great advice and followed up to make sure everything went well!
Great work. No overcharges. On time on target. Even took the time to show us how to maintain unrelated problems elsewhere on our property. The owner works with you quite a bit. Our situation was that we needed to let go a previous contractor and bring in another to fix and finish a job. Jim came in and explained everything and took a lot of time to work with us. That's important because we were able to manage our expectations regarding all of the work which was burying us at the time. I appreciated the honesty and candid approach to our stair well, sidewalk and drainage. He noticed we had a failing retaining wall and offered to take on that task as well for a surprisingly low deal. I say that because alot of contractors were quoting us 3, some even 4 times the amount Jim completed it for. With things really tight these past years money-wise it seems really hard to find work like this to be quality and timely while not breaking the bank. We got quality and cost effective work out of Stone & Mason Design and they deserve a good review.
One of the good ones. We had a really hard time finding a reliable trust worthy company. Jim is definitely a great company to work with. Not only did he completely upgrade the look of our house but also did it in a timely manner. He built the deck in our backyard and it looks absolutely fantastic. The front stone work took a bit more time but was well worth it.
Please do your homework before deciding to hir Jim R. at Stone & Mason Design out of Guilford CT. Working with Jim has been a complete nightmare. We contracted Jim to build a retaining wall around our pool, he took a 10% deposit when we signed the contract and 50% 10 days before the project was to begin but never full filled his contractual obligations and will not refund us the thousands of dollars he received. Please read the other reviews found on Google.
This company is absolutely terrible, we hired them in 2023 to do an outside patio with bar area and the job came out horrible. Pavers that were installed were not level the patio now has puddles everywhere. The retaining wall he installed was done completely wrong, seams match up everywhere and when I brought this to his attention he stated that he did that for strength which was incorrect that actually makes the wall less supportive. The stairs he did for us looked horrible and are already falling apart to where my daughter took a step and fell and because the block was not glued down and came apart. We paid for an outside bar/outside kitchen area and when the granite people showed up they laughed at me and stated that granite could not be placed on the bar/kitchen area because jim and his crew installed the unit unlevel and the blocks he used to build the bar were actually falling apart. Everything he did has to be re done and its going to cost me over 70k to fix all this. No other contractors will even attempt to repair as it is so bad. Stay away from this company jim is a smooth talker but cant back that up with his work. Attempted to contact him for his insurance information as we purchased all the material and wanted to get reimbursed and he refuses to relinquish it. Do yourself a favor and stay away. I am rejecting this so called response because as a professional in a trade, if my customer isnt happy I am not leaving until they are satisfied. What this company did to my home is unexcusable, as I have mentioned in other platforms my young kids are cutting there toes open because of all the trip hazards that exist on this patio. Pictures tell a thousand words so for potential customers looking up this sorry company do yourself a huge favor and do not hire them, you will regret it. He has 3 other customer that he has done this to, one as recent as last week where he took the mans money and didnt return. STAY AWAY!!!!
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Paver walkway with Belgium block edging4.7
Stone wall rebuilt with its original stone4.7
Charged exactly what he quoted3.2