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In March 2026 a commenter on r/Maine wrote that during the coldest week of the winter Superior Plus Propane took over four days to refill the propane tanks that heat their house and water. In January 2026 another r/Maine commenter wrote that they had ordered propane over a week earlier, at a reasonable level to order, and were just about on empty and still waiting. In February 2026 a prepaying customer posted that leftover funds from the year before did not show anywhere on their account. In December 2025 r/Maine commenters posted that the company had stopped answering its phones, that people were holding for over an hour on the emergency option, and asked whether urgent delivery requests now had to be mailed. Local news outlets have reported that Superior Plus Propane closed its offices in Maine and New Hampshire while still delivering fuel, and that it responded after Maine customers faced delays. In January 2025 an r/Maine post accused the company of charging $1.20 over the Maine state average, and in February 2025 a commenter wrote they had been charged $4.99 per gallon for propane. In September 2026 a different r/Maine commenter wrote that they had used the company for years, found it very reasonable and were locked in for the year at $2.72 per gallon. In an August 2022 one-star Google review, a customer wrote that they ordered oil at $3.99 and were charged $4.19 on delivery, a $27.70 overcharge, and never received the promised call back or refund. A February 2022 Google review called delivery quick. The Biddeford location has 4 stars from 19 Google ratings.
“I’ve used them for years and they are very reasonable. I’m currently locked in for the year at $2.72 per gallon.”
“I don’t think I have ever experienced worse customer service than I recently did with Superior Plus Propane. During the coldest week of the winter, Superior Plus Propane took over 4 days to refill my propane tanks. We both heat our house and warm our water with propane. By not refilling our tanks during this emergency, Superior Plus Propane left my family, pets and home without heat or hot water. We had to resort to using space heaters to prevent the pipes from freezing, we could also not bathe, wash our clothes or wash our dishes during this time. As soon as I was aware our propane ran out,”
“I prepay, so they have my money now, and I had leftover funds from last year. Nowhere do they show this on my account.”
“I ordered propane over a week ago when it was at a reasonable level to order and now I'm just about on empty and still waiting.”
“They don't answer the phones so MAIL your urgency delivery requests?!?!?”
“Superior Plus Propane responds after Maine customers face frustrating delays”
“Last November, Trombley learned that the company was closing its offices in Maine and New Hampshire.”
“Superior Plus Propane closes all local offices in Maine, NH; still delivering fuel”
NEVER DO BUSINESS WITH THIS THIEF! I ordered oil at $3.99 and he charged $4.19 when delivered. A $27.70 overcharge. Took many attempts to get him on the phone. He kept stating he would call me back and never did. He stated he would give me a refund, never did. This guy is dishonest. Reported him to the BBB. On the BBB website, it was reported he has ripped off customers before with this SCAM.
Great company. Very responsible. Delivery is quick.
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2 changes recorded — last scanned Oct 31, 2026.