Local business · Athol, MALocal business · 392 S Main St, Athol, MA 01331
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A $230 warranty-service dispute figures in a June 2024 Google review of Suzor Electronics Service, Inc. The Athol business repairs appliances; its BBB listing also advertises television and computer repairs. Google shows 3.9 stars from 14 ratings, and BBB gives it an A+ grade. The June 2024 customer said GE assigned Suzor to inspect a six-month-old washing machine under warranty. After diagnosing a gasket problem and ordering the part, Suzor requested $230, according to the customer, who said Suzor explained that the technician had determined the problem was not a manufacturing defect. The customer reported that GE confirmed coverage for parts and labor, tried unsuccessfully to reach Suzor, and later said the claim was approved rather than flagged as uncovered. These are the customer's account of the conversations with both companies. An October 2024 reviewer described repeated rescheduling, miscommunication and parts not being ordered when promised. When the parts arrived broken, the customer explicitly said that was not Suzor's fault. After waiting three weeks, however, the customer said Suzor told them it could not make the repair for other reasons and they would need another repair person. In a July 2023 review, another customer alleged ignored calls and texts and a missed appointment; an update alleged that Suzor billed GE for parts and labor despite not attending that appointment. Other customers described completed repairs. A December 2024 reviewer said Bill arrived as promised for warranty service on an LG range and was pleasant and knowledgeable. In November 2023, a customer praised Mr. Suzor's diagnoses and the complete, speedy repair of two LG appliances. BBB lists licence number 9042 with the Division of Occupational Licensure.
Bill provided warranty service on our LG range and we could not be more pleased. He arrived when promised and he was pleasant and knowledgeable. We would use Suzor again.
I had the absolute worst possible experience with this company. There were multiple reschedules due to miscommunication, parts not getting ordered when we were told, and when the parts did finally get ordered they arrived broken. While I realize that parts arriving broken is not Suzor’s fault, there were plenty of other instances which left me with a bad taste in my mouth. Now, we’ve been told they can’t make the repair for other reasons and I need to find a new repair person. I’ve been waiting for three weeks and now need to start over again.l I would 100% not recommend working with this business. Find someone else to help you.
Don’t recommend this company. We have a 6 month old GE washing machine under full warranty. Put in a claim through GE and this was the company they assigned to us. When I created the order on GE total for service was 0$. They come out determine we need a new gasket and say they’ll order the part and reach back out to schedule install. They reach back out (btw they only communicate by text not phone calls) say the part is in and cost of service would be 230$. Confused I remind them we’re covered under warranty. They said the technician determined it was not a manufacturing defect and that it’s not covered. $230 sure fine np. Except something in me told me to confirm with GE first. I called GE and they said absolutely not. I am 100% covered under my 1 year warranty doesn’t matter what the repair is. I confirmed with GE that includes cost and labor she said yes as long as I get the repair done through one of their contractors which this place was. GE told me not to pay anything out of pocket that GE pays the contractor. The GE customer service put me on hold while she herself called this company, she tried twice in the middle of the day during business hours and got no response. She then texted them and got no response. She told me that I could schedule the service and have Suzor contact GE or listen to the VM left. When we told this to Suzor (again through text because they don’t answer their phone) they informed us that payment was required that GE was the one who flagged it as not covered. I called GE back with this info and they told me they could see the whole claim and it was approved not flagged. Now GE is a pretty big company with I’m sure many contractors. I’m pretty sure they know how their warranty service works. I can’t speak for the quality of their work, but their customer service is terrible and I would not recommend them for warranty service. Had I paid them, they would have also been paid a couple weeks later by GE and that’s just slimy business practice.
We are extremely pleased with the precision, depth of knowledge, and skill that Mr. Suzor brought to fixing two of our LG appliances. His diagnoses in both situations were spot on, and resulted in complete and speedy repair. Very grateful.
Refused to keep in touch with customer. Both Annette and the tech have a massive attitude problem. Constant lies. They ghosted me. They ignored my phone calls,, texts and never showed for my appointment. Stear clear of this shady operation. Update: After totally ghosting me they billed GE for parts and labor even though they never showed up for my appointment.
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