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A repeat Ace Appliance customer says Greg fixed an over-the-range microwave in their rental house in minutes, without an additional charge for parts. The customer had used the business four times and describes Greg’s wife, Barbara, as the person who takes calls, makes appointments, and explains things ahead of time. Ace Appliance has a 5-star Google average from 179 ratings. Other customers describe the work behind their recommendations. One says Greg quickly diagnosed and addressed a refrigerator problem, explained what they needed to understand, and made sure their questions were answered, at a price they considered reasonable. Another describes him taking apart a freezer, finding the problem, and repairing it; the customer also praises how he left the space afterward. A washing-machine customer says Greg diagnosed the problem and explained both what was wrong and what needed to be done. A separate customer praises prompt service and the way Barbara handles calls. BBB gives the business an A+ grade. In a September 2024 Northampton Reddit comment, a commenter recommended Ace Appliance and named Greg Rode.
“Ace Appliance, Greg Rode. Great guy!”
“Ace Appliance Repair (413) 337-4888 Heath - great service!”
Exceptional service and attitude! Greg had knowledge of all my appliances, diagnosed the issue with my fridge quickly and addressed it, patiently explained what I needed to understand and took care to make sure all my questions were answered. All that at a reasonable price.
I’ve used them 4 times. Most recently the over the range microwave in my rental house. Greg was able to fix it in minutes without any additional cost for parts. He is amazing and we are lucky to have him and his business to rely on for appliance repair. His wife Barbara takes the calls and makes the appointments. She’s lovely to talk to. She explains everything thoroughly ahead of time so there are no surprises. They are the best husband and wife team. I wouldn’t go anywhere else for appliance repair. Highly recommend!
Greg repaired our freezer for us. The speed and efficiency in taking apart the freezer, diagnosing the problem and repairing was amazing. And when he was gone you’d never know he was there. I’d never use anyone else for appliance repair
Amazing, prompt service. Greg is incredibly knowledgeable, honest and good natured. Barbara is the person you would want to encounter on the other end of a call when you need help. So kind. I would not hesitate for a second to recommend Ace Appliance Repair and highly do so.
I had a problem with my Washing Machine and Greg came to my house and diagnosed the problem he was very nice, courteous and helpful. He went out of his way to explain exactly what the problem was and what needed to be done. I cannot emphasize enough, how honest, kind, courteous, and straightforward he was. From now on whenever I have an Appliance problem I’m going to call Greg. If you have any problems with your appliances, I would definitely call Greg right away. He is the best.
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2 changes recorded — last scanned Oct 1, 2026.
Midnight and weekend help5.0
Rapid response5.0
Bathroom renovations4.8