Sweetwater Pool Service

Sweetwater Pool Service, based in Waltham, has been in business for over a decade, and its written record splits into two eras. Reviews from 2013 through 2021 — mostly on HomeAdvisor and Angi — describe a company that did solid installation work: punctual crews, liner and heater jobs completed on schedule, and specific staff (Steve, later Amy) praised by name for good communication. One client, in a 2022 review, said they'd worked with the company for nearly eight years and credited a specific representative with consistently good results. That record shifted. Starting around 2022, a run of detailed, specific Google reviews describes real problems: a pool opening left cloudy and declared complete anyway, a $1,200 bill for what one customer called a 'basic' opening with an unexplained $259 markup on chlorine tabs, and, per a 2022 review, hours advertised on the phone and website that weren't actually being kept during an emergency. A 2024 review described trying repeatedly to reach management over a pool-closure bill that topped $1,200, eventually escalating to small-claims court; another 2024 review described a pump installed incorrectly, followed by an upsell attempt on a pressure test. The most serious recent complaints concern liner work: a 2025 review said a liner installed in April 2021 began splitting within a few years, and that the company's fix was rubber patches that didn't hold — the customer was then told to pay for a full replacement and reinstall rather than have the original issue addressed. Not every recent account is negative — one 2025 reviewer, aware of the company's other negative reviews, still called Sweetwater the most responsive pool company they'd dealt with in the region, and a 2026 review described an issue that the company came back and made right. The company was acquired by Easton Select Group, according to a 2025 industry-forum post. One more thing worth knowing before calling: its Massachusetts home improvement contractor registration, verified against the state registry, is currently expired. For a Waltham-area homeowner considering Sweetwater, the older installation work has real praise behind it, but the more recent pattern — billing disputes, an unresolved liner defect, and a lapsed registration — is worth weighing carefully and confirming directly before signing a contract for anything beyond routine service.