𝗦𝘁𝗲𝗽 𝗕𝘆 𝗦𝘁𝗲𝗽 𝗠𝗼𝘃𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘁𝗼𝗿𝗮𝗴𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆

Step By Step Moving and Storage averages 4.5 stars from 88 Google ratings, but the individual complaints on file paint a rougher picture than that headline number alone suggests. The company is based in Waltham, is a member of the Waltham Chamber of Commerce, and works across the Boston and Cambridge area handling local, long-distance, commercial, residential, and specialty moving and storage. The complaints on record are spread across several years rather than clustered in one bad stretch, and each one describes something different: a very late arrival paired with an inexperienced crew and damaged items, a no-show with no communication, back-to-back cancellations with no explanation, a final cost that came in well above the original quote, and a case where missing items went unresolved for months after the move. None of these repeat the same specific issue, but together they describe a business whose execution has been inconsistent on the basics — showing up on time, communicating delays, and sticking to a quote. Worth nailing down before booking: get a firm arrival window with a call-ahead commitment in writing, and confirm exactly what the quote does and doesn't cover, especially for anything outside a standard local move. There isn't specific, recent evidence here to say whether these issues are ongoing or have since been resolved, so it's worth asking the company directly about them and checking for anything posted in the last few months before deciding.