𝗦𝘁𝗲𝗽 𝗕𝘆 𝗦𝘁𝗲𝗽 𝗠𝗼𝘃𝗶𝗻𝗴 𝗮𝗻𝗱 𝗦𝘁𝗼𝗿𝗮𝗴𝗲 𝗖𝗼𝗺𝗽𝗮𝗻𝘆

Step by Step Moving and Storage, based in Waltham, is a Boston-area moving company whose customers keep coming back — several reviewers mention using them four, five, even more times — but whose written record also carries a real, recurring thread of no-shows and late arrivals across several years. The specifics on the good side are genuinely specific. A Boston-to-Detroit long-distance move in a 2022 review included nine chandeliers packed and delivered with no breakage; a crew moved a 12-employee office with nothing damaged; and a repeat customer described four different crews as consistently friendly, detailed, and careful enough to move a piano without incident. Reviewers also describe effort beyond the basics — placing boxes by room, reassembling beds, and taking care with items during a 2-part move over 50 miles. But lateness and no-shows show up often enough across the record to be a real pattern rather than a one-off. In a January 2026 review, a customer described the crew arriving about an hour late with an inexperienced team that damaged items. Earlier reviews describe similar problems: a scheduled 8 AM window with no crew and no call by 10 AM, a move that didn't start until 7 PM and ran until 2 AM, and two consecutive last-minute cancellations with no explanation. A 2021 review describes items still missing two months after the move with no response from the company, and a 2022 review over a quoted hot-tub move describes a final bill nearly double the estimate. Most of the written record here runs 2021–2023, with the newest account — from January 2026 — being one of the negative ones. Worth confirming current staffing and getting firm timing and pricing commitments in writing before booking, especially for anything scheduled for a specific window or involving a nonstandard item like a hot tub.