The Solar Guys

Unfortunately, my experience with Ron completely changed once there was a problem. When we were shopping for solar, my husband repeatedly expressed that he did not want to deal with multiple companies if something ever went wrong. We actually passed on other solar companies for that very reason. While sitting on our deck during the sales process, Ron looked us in the eye and promised that if we ever had an issue with either the roof or the solar system, he would be our single point of contact and would make sure everything was taken care of. That promise was a major reason we chose Sunrun. Three years later, we discovered what appears to be a roof leak that caused water damage inside our home. Instead of handling the situation as promised, Ron simply gave us the roofer’s phone number and had us deal with it ourselves. When we contacted the roofer, he told us he would not come inspect our roof because, according to him, he would not do any more work for Ron until he was paid money he says he is owed from a different project, even though he confirmed our own project had been paid in full. We reached back out to Ron, expecting him to step in and resolve the situation as he had promised when we signed our contract. Instead, he stopped responding, leaving us caught in the middle of a dispute that had nothing to do with us. When everything is going well, anyone can provide great customer service during the sales process. The true test is how someone responds when a customer needs help. In our case, once there was a problem, we were left completely on our own despite having invested thousands of dollars in our solar and roofing project. I expected much better communication, accountability, and follow-through. Unfortunately, I cannot recommend working with Ron based on my experience.

I chose Sunrun because I wanted to avoid exactly the situation I am dealing with today. Before signing, I received proposals from several solar companies. One of my biggest concerns was having multiple subcontractors involved and being left in the middle if something went wrong. I specifically chose Sunrun because of its reputation and because I believed they would stand behind the entire project. I made my expectations very clear from the beginning: I wanted a company that would take ownership of the process and help resolve any issues that might arise in the future. Unfortunately, that has not been my experience. I now have a leak in my newly installed roof, and instead of helping resolve the issue, I am being passed around between companies. The contractor involved is unwilling to take responsibility, and Sunrun has not provided the support I expected from a company that coordinated and managed the project. As a customer, this is extremely frustrating. I chose Sunrun specifically to avoid finger-pointing between contractors, yet that is exactly what is happening. When customers invest tens of thousands of dollars in solar and roofing work, they expect accountability and support when problems arise. Based on my experience, I would strongly encourage anyone considering Sunrun to carefully evaluate how warranty and post-installation issues are handled before signing a contract. Very disappointing customer service and lack of accountability.

Just amazing, Ron! We have arrived!!! Our solar-panel system is up and running and we thank you and SUNRUN for everything! Ron, you by far, have been the kindest, most patient, and most knowledgeable sales representative we have ever dealt with! "Most knowledgeable" because what you didn't know, you didn't guess, you asked the questions on our behalf, and always circled back to us promptly and with a fine education. That's what will keep people coming back to you and referring others to you! Certainly, you should know that we plan on doing both in the near future! Never change, Ron! You have a refreshing honesty about you which makes you entirely genuine when dealing with potential customers! I am so glad we held off on our solar-panel research and purchase until we met you! Thank you for everything always!!!

Thanks for helping me with the app today! The system is running good and saving me money

Ronald Donelly is very responsible; he really takes care of you as a costumer, I got my solar panels around 5 years ago and I still keep in contact with him if I have any doubts or questions; when a problem shows up he is always there for me to guiding me and helping me if I need to contact the costumer service.