Thomas' Appliance Repair

I would not mind waiting if I had a confirmed date. Unfortunately, it feels like I have been left on hold for days and days without any clear information. The only answer I have received is I call tomorrow, just before Labor Day. I would much rather be able to look at an agenda or scheduling calendar and see when he is unavailable. Labor Day is on Monday, and I am apparently supposed to wait until Friday, after another phone call, just to find out whether an appointment is possible. If someone is not available, I think it would be courteous to let us know. I also do not understand why my insurance directed me to a service that appears to be unavailable, especially since the system shows that we supposedly met last Friday—an appointment I was neither available for nor even aware of. I understand that waiting for an appointment can be necessary. Waiting is not the problem. The problem is having to wait week after week without even having a confirmed appointment date.

I had them come out and repair my washing machine and my stove. Neither one worked after they left. I waited 4 months for them to come out back and make good on the first repair and repair my dryer. They never showed up after many promises. Don't waste your time with them. There is always another excuse.

I wouldn’t let this horrid person change a toilet paper roll, much less fix an appliance. I recommend finding someone instead who doesn’t hate people. No idea why he’s in the service industry. He needs a new vocation.

Please don’t think that Tom is ever going to follow through and show up for an appointment… there really isn’t anything else to say! Completely unreliable, will work harder to give you the run around than doing any work period. Gives small businesses a bad name!

terrible person to work with. Took my money to come out to our house. After 3 months of one excuse after another to come out and actually do the repair he never showed and send some stranger to do the job which I would not allow in my house. He never bothered to tell me he was sending someone else. Never heard from him again. DO NOT USE HIM.