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Thurston Energy says it has been in business 123 years. On its website it describes heating oil and propane delivery, heating and cooling installations and backup generators, and it names Naugatuck as its service area. A recent Google customer who has heating and cooling with the company said Sue, Tony and the technicians have always been knowledgeable, helpful and professional. A 2026 customer wrote that the household woke up to no heat at 7 degrees as a big snowstorm began, and Sue sent out a technician within the hour and took care of it. A 2024 r/Connecticut commenter who named "Standard Oil / Thurston's" said they rent their tanks and that deliveries came like clockwork. A 2025 customer said Sue was always reachable and that the company was willing to do payment plans. A 2021 customer who had moved from out of state said the phone was answered right away, without being put on hold. A 2021 customer who uses its propane service said a past-due bill they never received was looked into, and a few days later everything was set. A 2022 customer gave one star, calling the company not professional, not friendly and super high in prices.
“Standard Oil / Thurston’s. I rent my tanks. Never have any issues. Deliveries come like clockwork.”
Excellent service and customer service. Sue, Tony and all of the technicians have always been knowledgeable, helpful, and professional. I have heating and cooling with them. Highly recommend.
We have had thurston oil for many years and I highly recommend them! We woke up to no heat today snowing and 7 degrees and beginning of big snowstorm. Sue sent out technician within the hour and took care of it for us!! All cozy now . Sue and Tony and all the technicians are always friendly and helpful and professional. Thanks again guys we really appreciate your customer service!!!
I a resident of 24 Davin drive in Naugatuck since 2003 and Iam customer since that year . I recommend Thurston to take care you ! Very good people attending us . We can trust than ! Thanks Thurston for your excellent services !
Sue is so helpful and they are always willing to do payment plans ! Tony I’ve only talked to a few times I mostly deal with sue but everyone seems nice! Thank you sue for always being reachable!
Not professional not friendly. Weird company to talk too. Don’t give this company a chance and not to mention super high in prices
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