Tight Link Fence, Inc.

Sixty-four reviews averaging 4.8, and one name runs through nearly all of them: Mark. Tight Link Fence works out of Swansea and does one thing — fences and gates — in vinyl and PVC, wood, chain link, aluminium and steel. Its Better Business Bureau page carries an A+. The praise is remarkably consistent about speed and straight dealing. A 2016 reviewer who had priced a fence around a new pool and spa with six other vendors wrote that Mark's quote came in a third below the lowest of them, kept asking whether he had measured properly, and then found the finished job "awesome" with "no chasing him around or worrying about hidden fees." A 2017 customer said he promised three days and delivered in three. Another, in 2017, had an existing fence relocated and found the original installer had never cemented a post along a hundred-foot run; Tight Link cemented every one. The 2024 review is shorter and to the same effect: quick, clean, professional. The one hard complaint is worth reading before you call. A homeowner writing in February 2020 said the crew filled the gate posts only a quarter of the way despite Mark's own instruction, the gates sagged within two weeks, and although he came out and sent the crew back, the damage was done. What followed, in that customer's account, was a year of chasing: three arranged visits that did not happen, a promised set of gate wheels that never arrived, months of unanswered texts and calls. "He was a nice guy, his crew was nice enough, his customer service and follow-up sucks." A milder 2017 review flagged a slow materials supplier rather than the crew. The other thing to weigh is how dated the record is. The reviews run 2016 to 2024 and the bulk of them land in 2016 and 2017; there is nothing at all from the last two years, and the whole corpus sits on a single directory profile carried on both Angi and HomeAdvisor rather than on several independent platforms. For a straightforward fence or gate installation from a small owner-run outfit with a long run of satisfied customers, this is a reasonable call. Ask for a recent local reference given how old most of the written record is, and — given the one serious complaint — get the post-setting spec and the warranty terms in writing, along with what happens if something needs adjusting after the crew leaves.