Bathroom remodels are the clearest recent through-line here. In the last few months, homeowners have written about TLC General Contractors handling bathroom work, a broader home renovation, an ADU project still underway, and a fast-moving commercial job that needed permits and after-hours work to get a business open. The company says it is based in Peabody, serves North Shore communities around it, and was founded by Julliana Lugo as a woman-owned construction company offering remodeling and general contracting services that include bathrooms, kitchens, basements, flooring, additions, exteriors, decks, and property management.
The review history is substantial for a local remodeler: Google shows 4.9 stars from 56 ratings, and there are 50 reviews across seven sources from 2024 to 2026. The recent pattern is mostly strong. On Google, a March bathroom-remodel customer praised regular updates, responsiveness from the owner and project manager, and the finished result. Another March reviewer said TLC helped them through a home renovation on a tight deadline before a baby arrived, and a commercial client wrote that the crew moved quickly, caught up permits, and worked after hours to keep the opening on track. An April reviewer, still early in an ADU project, singled out the team's help with extensive paperwork.
The main thing to ask about before signing is jobsite control and cleanup. One February Google reviewer described cheap work, said they later hired pest control, and blamed trash bags of food left in the condo by cleaners. That is a specific complaint about the work environment, and it matters more than a generic compliment. If you're considering TLC for an occupied home, pin down who is supervising the site day to day, how debris and food waste are handled, and what the punch-list process looks like if something goes wrong.
It is also worth clarifying credentials and company timeline directly with them. Massachusetts shows an active home improvement contractor license, and the company lists OSHA certification on its site; Houzz also lists OSHA plus other credentials. But the sources do not line up neatly on age and identity: BBB says 2 years in business, while a Houzz profile in the packet is for TLC Custom Design LLC in Wakefield and says 21 years of experience.
TLC looks like the better fit for homeowners who want a general contractor that can manage remodeling logistics, communication, and permit-heavy work rather than just a single small trade call. Before booking, confirm who will run your project, how cleanup is handled in the home, and which license numbers and business entity apply to your contract.