Tom's Auto & Air Conditioning

Tom's Auto & Air Conditioning is a repair shop on Newport Ave in Quincy that customers turn to for state inspections and car care, including air conditioning work, alongside general auto repair. The shop has been reviewed since 2021, building up a modest 3.5-star Google average from 24 ratings and scattered mentions across a few other sites. The picture is genuinely mixed: some customers describe fast, friendly service and praise how quickly the shop turned around a state inspection sticker, while others describe an awful appointment experience and, in the most serious complaint on record, an unresolved dispute over damage the shop was accused of causing during an inspection. That split is worth asking about directly before handing over keys — specifically how the shop documents a vehicle's condition before working on it, and what its policy is if something goes wrong during service. The friendlier reviews suggest a shop that can move fast on routine work, but the more serious complaint means it's worth getting expectations in writing first. This looks like a fit for someone who needs a straightforward state inspection or routine car care done quickly, but the mixed record means it's worth confirming how disputes get handled before trusting them with a more valuable or complicated repair.