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Top Design Masonry And Construction is a New Hampshire masonry contractor for chimney repointing and rebuilding, foundation and basement waterproofing, and patio, driveway and walkway paving. Several 2022 reviews name the same technician, Chris, for the work. Reviews from 2022 describe solid masonry work: customers credited Chris with chimney repointing, a garden wall build, and driveway and patio jobs, calling him prompt, professional and easy to work with. One 2022 review said a fieldstone basement re-pointing and waterproofing job, quoted at two to three days, ended up taking seven, though the reviewer was still satisfied with the price and the result. Other 2022 reviews described paving and patio work that came out well, with reviewers calling the crew responsive and tidy on site. The three most recent reviews on file, from November 2023 through April 2024, describe a different experience: one said the company started a job more than three weeks after taking payment for materials, then asked for more money partway through and left the site with debris; another said the company asked for additional money after being paid for a job the reviewer called subpar and unfinished; a third said a grandfather hired the company to fix a leaking foundation and called the company unprofessional, alleging it targets elderly customers. Google's own overall rating is 4.4 stars from 20 ratings, which sits well above what these most recent written reviews describe. This looks like a contractor whose masonry work drew real praise in 2022 but has since drawn serious complaints about payment demands and unfinished jobs — get a fixed price and payment schedule in writing before any money changes hands.
I wish I could give a 0 star review. These people are the most unprofessional people I have ever met. They target elderly people! I will break down this whole interaction for everyone. First it’s my grandfather who hired these people to fix part of our foundation as it leaks whenever it rains. They required money up which makes sense, so we paid in full the amount they estimated the full cost of the job to be. When they then came out and started the job they found that it was “worse than they expected” and we then had to pay more than double what we had already paid. The man, his name was Chris O’brian, then tried to get my grandfather to make the check out into his name instead of the company. My grandfather explained that if someone from the main office of the company would confirm that that was what he was supposed to do than he would. No one in the office ever got back to him and there was nothing on anything he signed stating to make the check out to the crew. So he made the check out to the company. Fast forward to a week after the job was done, which it didn’t even fix the leaking problem and our basement still floods from the side that they “fixed” and they tried telling us it’s not fault that it’s still leaking, they tried calling my grandparents saying the check bounced and he still owed them the entire 2nd amount. So my grandparents called their bank and surprised surprise the check was indeed cashed and not by Chris O’brian, but I’m assuming it was the accountant from the company as we didn’t recognize the name but it was Fagan Conner. So my grandfather explained the next time they called demanding money that the check was indeed cashed and that they would show them the bank statement to prove it. They continued to denied that we paid and would then proceed to call us another 4 times over the next few days demanding money. They started showing up at our house demanding money. We told them to leave and to stop bothering us or we were going to call the police. They still showed up 3 more times after that and were told to leave every time. Now fast forward another week to today. They call my grandparents demanding to take down their review because everyone could see it. I took the phone and explained I haven’t even written our review yet because my grandparents are not very tech savvy so I was going to write the review but haven’t even written it yet. They still argued with me that I was the one who wrote the review so I told them to keep an eye out for my name you’ll see my review. So here it is. Oh and the cherry on top of this disaster of a cake? Our next door neighbor told us they saw one of the crew members peeing in our backyard! So yea -100/10 stay away!
Seems that they have a habit of asking for more money after already being paid for doing a subpar, unfinished job. Have a brilliant day.
Started the job more than 3 weeks after taking money to buy materials. Less than half way thru the job asked foe more money, or he walks away. The walked away leaving a mess and all their garbage.
I am extremely happy with the work carried out by Chris. He was very easy to deal with and did a great job. He was extremely professional from the get-go. I would highly recommend the company. He came out on time and completed the work to a very high standard. I would be very happy to recommend him.
I would highly recommend Top Design Masonry And Construction for the works they have carried out at my property, from being prompt and responsive to being clean and tidy We had our chimney repointed and our stapes also repaired and repointed
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