Total Comfort Mechanical

Total Comfort Mechanical is a family-owned HVAC shop in Burlington, MA, and the thing that keeps coming up across nearly 900 Google ratings and hundreds more on Porch, HomeAdvisor and Angi is the heat pump conversion — homeowners swapping an aging oil or gas system for a Mitsubishi or Bosch mini-split setup. Owner Wendell, who reviewers name directly, runs the shop, which describes itself as family-owned and covering Arlington, Bedford, Burlington, Lexington, Wilmington, Winchester and Woburn. The volume is the story: 4.9 out of 5 on Google (883 ratings), Porch (904), HomeAdvisor and Angi (214 each), and the specifics back it up rather than just decorating it. One reviewer had two AC units fail on the same day and had both fixed before nightfall. Another walked through a full duct-and-Mitsubishi hybrid retrofit and called out the crew's cleanup at the end of each day. A 2024 Reddit thread in r/Waltham called it the cheapest quote with real attention to detail. Several reviewers mention a complimentary one-year follow-up check-up after a new install — a detail that shows up often enough to be a pattern, not a one-off. Worth knowing before calling: its Massachusetts HVAC license (267-SM-B) is registry-verified but currently shows expired, so it's worth asking about directly. A handful of reviews between 2024 and 2026 describe a less polished front office: a 2024 reviewer called the phone staff obnoxious and said they were threatened with a per-visit charge, a 2025 reviewer said someone hung up after hearing their voice, and a January 2026 review, later edited, raised confusion about reviewing the owner versus the service tech and a dispute over a condensation leak found after a tuneup. None of these describe the installation work itself falling short — they're about the office experience, not the wrench work. The company's own site is slightly inconsistent about its age, claiming "over 13 years" on its About page and "over 14 years" on its home page — a small detail, but worth noting since it undercuts an otherwise clean self-description. For a heat pump, mini-split, or full HVAC replacement in the Burlington area, this is a shop with deep, current evidence behind the installation work — 20 reviews in the last six months alone, none negative. Confirm the license status directly and ask about billing expectations up front; the office friction some reviewers hit shouldn't come as a surprise.