Total Comfort Mechanical

Total Comfort Mechanical is a family-owned HVAC contractor based in Burlington, Massachusetts, run by owner Wendell and serving Burlington, Arlington, Bedford, Lexington, Wilmington, Winchester, Woburn and the surrounding Middlesex County towns. The company installs and services heating, air conditioning, ductless mini-splits, heat pumps and indoor-air-quality equipment, and says it has 13 to 14 years of experience. It has been a Better Business Bureau accredited business since 2010 and currently carries an A+ grade. Google reviewers rate the company 4.9 stars from 883 ratings, and it holds the same 4.9-star average on Porch, HomeAdvisor and Angi. Technicians including James, Cam and Nelson are named repeatedly for thorough, patient diagnostic work, and several reviewers specifically describe being told a system didn't need the repair another company had recommended, or being charged nothing for a visit outside the company's usual equipment. Multiple reviews mention a complimentary one-year follow-up checkup as an unexpected bonus after an installation. Recent projects described in detail include whole-house Mitsubishi and Bosch heat pump conversions, furnace and duct replacements, and same-day fixes for failed AC units during heat waves. A smaller number of reviews describe friction with the company's office rather than its field technicians. A January 2024 review said phone staff were rude and threatened extra charges after a heating problem wasn't resolved by an earlier maintenance visit. An October 2025 review said a staff member hung up the phone after hearing the caller's voice. In a January 2026 review the customer edited after what they described as new information coming to light, they said the owner's solicitation of reviews hadn't made clear he was the business owner rather than the technician who did the work, and separately disputed a condenser leak diagnosed during a tune-up. A May 2026 review questioned how charges were broken down between an annual system check and a separate deep cleaning performed at the same visit. The company's Massachusetts HVAC contractor license is shown as expired on the state's registry as of a July 2026 check. For ductless systems, heat pump conversions and routine HVAC service, Total Comfort's field technicians draw extensive, specific praise by name — it's worth confirming the license renewal status and getting billing broken down clearly before work begins.