Weathervane Home Services

Response to the Owner's Reply: My review reflects my personal experience and the timeline of events. My concern has never been whether the Fujitsu manufacturer's parts warranty remained active, but with Weathervane's communication, recommendations, and post-installation support. My system operated properly until November 2025. Following asbestos remediation, the system was shut down and indoor heads were replaced. Once the system was returned to service, I experienced odors, intermittent hissing, and reduced performance. Those issues continued for months, which is why I contacted Weathervane in May 2026 requesting annual service so those concerns could be investigated before any later renovation work. That service never occurred. Later, I followed Weathervane's recommendation to use another licensed HVAC contractor to temporarily remove and reinstall one indoor unit to save money. At no point was I informed that this decision could later affect Weathervane's willingness to perform warranty-related labor or create a dispute over service responsibility. Had I been told that before making my decision, I would have hired Weathervane despite the additional cost. I believe that was material information that should have been disclosed before I acted because it directly affected my ability to receive service afterward. This recommendation was communicated to me during a phone call rather than in writing. Because Weathervane was aware that I am legally blind and that I rely on email and text communications whenever possible for accessibility and documentation, I believe providing this important information in writing would have helped ensure I fully understood the potential consequences before making my decision. As a legally blind and disabled homeowner, I relied on that advice. After exhausting every effort to resolve this matter, I sought assistance from the Massachusetts Low-Income Energy Program, the Executive Office of Housing and Livable Communities (EOHLC), Fujitsu, my State Senator's office, and the Better Business Bureau. While Weathervane emphasizes its records and interpretation of events, my review reflects the experience I actually had. I would not have spent months gathering documentation or asked multiple state agencies, Fujitsu, my State Senator's office, and the Better Business Bureau to review this matter if I did not genuinely believe I had not been provided information that would have materially affected my decision. That remains the central issue for me. I stand by my review because it accurately reflects my experience, and I am confident the appropriate agencies and program administrators will evaluate the facts independently.

Had additional insulation and air sealing done to our home and these guys were nothing short of perfect. The 2 that came (totally forgot their names but they were in truck 1) were extremely professional to deal with and the work they did was phenomenal. The craftsmanship and attention to detail was second to none, especially the foam board work they did in the crawlspace under our kitchen. Everything was kept extremely clean as well. 100% reccomend them for any work for your home!

It was a pleasure working with Damian! He did a phenomenal job with the installation of our bathroom fan. He was professional, on time and very polite. Made sure our space was clean and neat after he finished his work. Highly recommended - thank you weathervane for sending him our way!!

Jeff Benzan & Manny Jiamenz were phenomenal, courteous, polite, careful of my home and very thorough with their clean up. They showed up at 8am, then Jeff took the time to explain everything to me prior to the work and again after they were done. They were especially careful not to let the dog out and courteous of the noise while i was working at home. My husband threw in a change and they handled it without a hitch. Weathervane through the Mass Save program put installation in my attic & installed a vent. It was 90 degrees today and they completed the work without a complaint. I would high recommend this company. Ask for Jeff and Manny!

We had the initial energy assessment with the technician Robert and he was amazingly knowledgeable, efficient at assessing our needs and gave us a price range of what the work will entail to hopefully create a more energy-efficient situation for our home.