Total Exteriors, LLC is a roofing and home-improvement company that says it has been in business 24 years. Its website describes work from roofing repairs after a storm to full roof replacements, in asphalt, wood and composite shingles, and lists 14 towns in its service area, among them Branford, Guilford, Madison, New Haven and New London. On its BBB page, the company describes itself as offering roofing, siding, windows, doors, kitchen and bath remodeling, decks, porches, basement waterproofing and additions.
A 2022 customer whose pipe burst underneath the house, with siding and joist to be ripped out to reach it, said Dana showed up the next morning, gave a quote and got the repairs done that afternoon, working well into the dark. A 2023 customer said Dana and his crew completed a porch ceiling repair in a timely manner. A 2022 customer who used the company for a kitchen sink leak and a tub drain said the voicemail was full but a text message got a same-day response.
A 2021 customer said Dana Mickelson had replaced their roof 10 years earlier, and that when a leak stain appeared on the kitchen ceiling, Dana said he would come by and then did not come or call back. In an addendum to that 2021 review, the customer said Dana contacted them the next day, apologized, inspected the roof and found no defects in the product or workmanship, then came back to pull the siding from around a window looking for the problem; the source was not definitively found, and the customer said they were pleased with his willingness.
A 2025 customer said a roof the company did several years earlier was leaking because of faulty installation, with material lifting and wet, rotted sub-roof plywood, and that the owner, Dana, would not answer phone calls and the voicemail was always full. A 2022 reviewer writing from Europe said the company processed a payment on their credit card although they had never done work with it, and that the man who answered the phone said he had not worked under this business name in 5 years.
Connecticut lists its home improvement contractor registration, HIC.0672855, as expired, held by Total Exteriors LLC.
