TriState Chimney & Masonry

TriState Chimney & Masonry is the company Charlton-area homeowners keep calling back year after year — reviewers describe using owner Mike and his crew for five, even more, years running, mostly for the annual chimney sweep that keeps coming up as the backbone of the business. The volume of specific, detailed praise here is substantial. Beyond routine cleanings, reviewers describe real repair and rebuild work: a full furnace-chimney rebuild finished across two 100-degree days (with the crew staying dedicated enough that the homeowner brought them cold water), flashing and masonry repairs ahead of a roof replacement, and a chimney one homeowner called leaky and ugly rebuilt into what they now call the centerpiece of their house. Others describe fireplace inserts, wood and pellet stove installations, and fireplace panel replacements — all handled, reviewers say, with attention to code compliance and a clean job site left behind. In a 2022 review, one customer described calling with an emergency need to get a chimney cleaned before a new furnace install, and Mike answered the phone and had someone out within a couple of hours the same day. Set against all that, there are a small number of real complaints worth knowing about. A June 2025 review objected to a $350 fee just to receive an estimate, calling it outrageous. And two older reviews — from 2021 and 2022 — described trying to reach the company by phone, text and email over a period of weeks without ever getting a response. Those are worth weighing against how consistently responsive most other reviewers describe the company being; it may simply reflect the occasional missed lead rather than a pattern, but it's fair to ask directly about the estimate fee and expected response time before committing. The company's own site lists a broad menu beyond chimney work — waterproofing, repointing, dampers, liners, and custom brick or stone masonry and hardscaping — though the reviews on file are overwhelmingly about chimney and stove work specifically. Given how many years of consistent, detailed praise are here, alongside a handful of real but relatively isolated complaints, this reads as a strong, established choice for chimney sweeping, repair, rebuilds, or a stove/insert installation — just clarify pricing for an initial estimate up front.