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Troy Williams Heating is a heating company that installs and services furnaces and Mitsubishi heat pumps. A 2024 customer said Troy came right over and got their furnace going. A 2022 customer wrote that their Mitsubishi heat pumps were working nicely and that the thermostats could be adjusted from anywhere. A 2022 reviewer said Troy was too busy to come for a furnace emergency but offered to look at it later that day and gave advice on keeping the house warm. A 2024 customer said the company never showed up or called for a scheduled 10:00 furnace cleaning, and that the voicemail was full. A 2023 customer said a Mitsubishi heat pump install went fine but that months of requests for follow-up service on it, a whole-house system and a garage furnace got no response. A 2022 reviewer wrote that Matt never showed up or called, and that a rescheduled visit went the same way.
Had a 10:00 furnace cleaning scheduled today that Troy Williams Heating installed 6 years ago, never showed up or called me as of 1:10 pm. called them twice and nobody answers and the voicemail is full. Waited an hour for them to call me back just in case. I scheduled my day around this. Not good. Will call Dead River instead, they’re 4.5 stars with 53 reviews. I’m guessing their voicemail isn’t full.
Troy came right over and got my furnace going, he was very nice and knew what he was doing, I will get him to clean my furnace when it needs it. I'll know who to call if my furnace breaks down again.
Had aMitsubishi heat pump installed. Everything went fine , works great and I love it. We needed to have our existing service serviced , they did it and did good work. I’ve been trying for months to get them to service the Mitsubishi they installed, the FHW whole house system as well as a garage furnace. After contacting them several times I have yet to even get a response. I don’t get it. So I would not recommend them . I feel follow up service is more important than the initial purchase .
The Mitsubishi heat pumps are working nicely. I love how all the thermostats are in the cloud and can be adjusted form anywhere. Thanks again for all your help.
Matt never showed up nor called. Supposedly he told me that he was having health issues so I rescheduled but got the same results. Sad,because he seemed to be a personable man but that’s not good business practice.
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2 changes recorded — last scanned Oct 30, 2026.
Typical Maine range for this kind of work, from regional averages — not a quote from Troy Williams Heating. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$4,500 – $10,300
Typical HVAC project around $7,400
Same-morning boiler repair3.9
Stalling furnace repaired quickly2.6
19 years in businessNot yet rated
