Trust 1 Services

The complaint that keeps recurring about Trust 1 Services isn't the work — it's the bill. In July 2026 a customer wrote that a technician cleared a clogged mini-split by flushing it with water in about twenty minutes, used no parts, and charged $511; the same account turned up on the Better Business Bureau, on Angi, and in an r/hvacadvice thread, and in each one the customer said a manager repeated that this was standard pricing and left it there. Set that against what people say when the job goes well, because that is the larger share of what customers write. Across 32 reviews from 2024 to 2026 the technicians get named — Eric, Nick Julian, Jake Souza, Alyssa — and the praise is unusually specific: boot coverings in the house, the unit inspected before anything was quoted, repair-or-replace options laid out with exact costs and no push toward the bigger number. A customer writing in May 2025 about a central A/C replacement described the owner, Anthony, stopping by the job himself. Another, in May 2026, came away with a list of seasonal tips for keeping the outdoor unit clear of debris. The platforms disagree about how to score all this, and the gap is worth knowing. Angi and HomeAdvisor both show 4.6 across 18 reviews — the same 18 reviews, since the two sites carry an identical set. The Better Business Bureau, drawing on a different pool, shows 3.4 across 15, alongside an A+ grade and accreditation. Thumbtack has 4.0 across four. Pin down pricing in writing before anyone touches the equipment. Beyond the $511 flush, a customer in March 2026 said a technician charged $79.99 for the service call and then quoted $4,500 for a heating repair. Another that same month said a scheduled four-hour tune-up window passed with nobody showing up. A third, also in March 2026, said problems recurred after emergency work and that calls and emails went unanswered. And a customer in May 2025 said a gas furnace installation failed repeatedly and they eventually brought in a different company. This is a shop that does mini-split, central A/C, heat pump and furnace work day in and day out, with everyday plumbing — faucets, shut-off valves — running alongside it, and when it lands, customers name the tech who did it. Get the flat-rate number in writing before the truck rolls, and ask exactly what the service call covers.