Ugo DiGrazia Air Conditioning and Heating, Inc.

Ugo DiGrazia Air Conditioning and Heating holds a 4.9-star average from 413 Google ratings. The company's stated service area runs from Hartford and West Hartford to Glastonbury, Manchester, Rocky Hill and Wethersfield, and it lists free estimates and 24/7 emergency service among its offers. A customer of about 20 years writes that they used to deal directly with Ugo and, since his passing, now with his son, Hugo, who continues to run the business as his Dad did. When a boiler would not turn on, one customer says the company sent Jordan the same afternoon and a part from 2003 needed replacing. A customer installing a new air conditioner and furnace says Ugo's team worked all day Monday and came back Tuesday to fine-tune the installation. After a storm surge caused by lightning knocked out one customer's a/c, Ugo talked them through steps to find the problem and sent Jordan to diagnose it; within a few days he came back to install the part. A customer with an oil furnace, which Ugo does not service, says he helped them find another provider, and the company serviced their air conditioning instead. In a 2023 review, a customer said an unusual situation called for a larger unit than the estimate and Ugo covered the added cost, honoring the estimate. One customer's rescheduled heating appointment dropped out of the system; moved to a 2-4 pm window, the technician arrived closer to 5 after the customer called the office a couple of times, and that customer wrote that the communication could be a bit better. A customer asked the technician to wear shoe covers next time, noting dirt left behind. In a 2024 review, a customer who called for an annual furnace cleaning said the tech forgot to plug the hole in the exhaust pipe, and that about a month later no one had called back about a condenser he planned to order. A 2022 customer said they left after less than 2 hours without a clear explanation, went back to the shop to fabricate a couple of parts, and returned the next day to finish a neat job at a reasonable price.