Verified record
Victory Installers is Charles's one-call answer for jobs too particular for a big renovation crew and too involved for a handyman app — built-ins, shelving, drywall, doors, painting, tub work — run out of Auburn with a Massachusetts home-improvement-contractor license the state registry verifies active. The reviews read less like one-off testimonials and more like an ongoing relationship: several clients have used Victory for three-plus years, calling on Charles for everything from replacing outlet covers and patching wall holes to gutting a dining room hutch and building a custom, modern replacement, plus custom shelving through nearly every room including the basement. A property manager at Code Management calls Victory their go-to maintenance team; a landlord uses Charles across both rental and personal properties, from small fixes to a full bathroom renovation. Specific jobs recur across the record: a leak repair, a repainted ceiling, a relined tub, and an installed storm door for one long-time client; drywall repair, painting, rollout shelves, and mirror and hook installs for another. Reviewers consistently mention responsiveness and follow-through rather than just friendliness — Charles is described as the type who solves the problem the right way, not the fast way, and who partners with clients on picking the right fixtures before a job starts. The company's own site pitches architectural carpentry and commercial build-outs to facilities and procurement teams, a different register than the residential work its reviews actually describe — worth a quick conversation about scope before booking a home project. The business also carries an active Massachusetts Minority Business Enterprise certification through 2028.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Victory Installers, LLC. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
Mr. Otatio and Victory Installers have assisted us in bidding numerous projects this year. Every interaction with this company, and its employees, has been total professionalism, diligent workmanship and a desire to not only get the customer the very best product available, but also to make the entire relationship as positive and conducive as possible. I couldn't recommend this team highly enough for any project big or small.
Charles and his team are responsive, thorough, clean and professional. They’ve handled several jobs for us - Big and Small - and they are the best in town!
We hired Charles at Victory Installers for a few projects when we bought our first home, and he quickly became our go-to for just about everything around the house. Since then, he’s handled projects both big and small, and every experience has been excellent. When I say big, I mean major custom work—like gutting our outdated dining room hutch and replacing it with a beautiful, modern custom built-in, as well as creating custom shelving in nearly every room of our home, including the basement. He’s also helped with smaller fixes, like sanding down a door that kept catching on the frame. No matter the size of the job, he always brings the same level of care, professionalism, and attention to detail. Charles is reliable, communicative, honest, friendly, and just genuinely pleasant to work with. He’s the kind of person you feel completely comfortable having in your home, and we trust him 1000% with any project. It’s such a relief to have someone so skilled and dependable that we know we can always count on. We’re incredibly grateful to have found him and would highly recommend Victory Installers to anyone looking for quality work and someone they can truly trust.
I have used Victory Installers for a number of years. Extremely responsive, honest and great people. Would highly recommend!
I've worked with Charles on a variety of projects for both my rental property as well as my personal property. He's done everything from small projects (replace outlet covers, fix holes in the wall, readjust doors and drawers that aren't working properly) to much bigger projects (bathroom renovation). Not only is the work completed with high quality, but Charles will partner with you on ideating solutions to tricky problems. He helps me select the right items (vanity, mirror, etc) to pre-emptively avoid complications down the road. If I pick a mirror that will require a lot more installation work (and $$$), he lets me know so I can decide whether this is where I want to put the money or whether I would rather just pick a different mirror (say). I highly, highly recommend using Charles for you next home improvement project.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 11, 2026.
Water damage cleanup that saved century-old floors4.6
Kitchen remodels4.2
State-verified Home Improvement Contractor license since 2024Not yet rated
Deck work3.1