W. Vernon Whiteley Plumbing & Heating Co., Inc.

After losing heat on a cold Saturday evening a few days before Christmas, I called Whiteley to see if they would come. They advertise 24x7 emergency repair service on their website and trucks. First thing I was told; “It will be $460 just to come to the house”. The second question was, “Are you an existing customer?”, I said “no”. “Well, we won’t be able to come then.” I asked if I could become one simultaneous to the service call and was told no, but I could call back during the week and talk to the office about that and arrange a service call. Ok…and freeze until then? So an update of all your materials with the caveat that 24x7 is only available if you’re a current customer is in order. In sharp contrast, I called another local plumber and their first comment was, “I want you to have heat, I’ll be there in an hour or so”. He also told me the rate would be time and a half, which I expected as it was an emergency, weekend call. But that rate was still almost $200 less than the $460 fee just to show up Whiteley quoted. To me that’s just opportunistic greed. Period. And I would’ve relented to pay it if they had come because having heat was more important. But their priorities aren’t customer service or helping people in their community in need on a cold night in December - their priority is their business and money. That’s a company culture and management decision, so not commenting on any of the technicians or quality of work. In the end I’m going to have to install a new system, probably a $10-12k investment plus service. So they lost more than a new customer. There was nothing “unparalleled” about my experience with Whiteley and I’d say call someone else.

We have been clients of Whiteley since our house was built almost 20 years ago. They have always provided exemplary customer service with highly knowledgeable and skilled professionals. We recently had an urgent issue and their response time was prompt and they did everything to get our heat back up and running. Each and every employee from the first call to each person who comes to our home truly cares about us as a customer. We are forever grateful and would rely only on Whiteley! Thank you!

Always so fast, so pleasant and so helpful. Our go-to Cape plumber. Kevin is great.

Terrific office workers and efficient and friendly installers. Brian trained us in how to use the remote for a new mini split and was clear and helpful. They go above and beyond!

Our small business called Whitely with several plumbing issues, the scheduler was reassuring and helpful, a technician was on-site within an hour and everything was fixed by noon. The technician was friendly, courteous and very professional, navigating our old building and hectic work environment with ease and diplomacy. Five stars, wouldn’t hesitate to recommend.