Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from 1896 Plumbing & Heating Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
1896 Plumbing & Heating, which also goes by The DrainGuys, is a Worcester plumbing company whose Massachusetts plumbing licence, 4977-PL-C, is active on the state registry. Its BBB grade is A+. A recent Google customer says it took 48 hours to fix a leak, with no call and no ETA, and that the bill was $313 for 18 minutes with no price breakdown. A 2026 customer on Google said they waited most of the day for service on a non-working boiler, and the technician refused to provide service and left because the parking situation wasn't "ideal." A 2025 customer wrote that 1896/The Drain Guys fixed a faucet in an hour for a fraction of the cost. A 2025 customer in an old Worcester home said they called after hours on a Friday, the company showed up right away and solved a drain issue, then made recommendations to resolve the main issues. A 2024 customer said they called about a clogged kitchen sink on a Sunday evening and the company was there Monday morning, at half the price of a different company's quote. A 2024 customer said the company helped repair a sewer backup. A 2021 customer said they came out the same day for a clog in the main pipe and had it fixed in about an hour total.
Don't use them.. took 48 hours to fix a leak. No call . No eta. Just a leaking pipe. Little did I know.. all I had to do was screw it out. Screw new one in.. $313 for 18 minutes of there time. No price break down. Just a rediculous price. Others guys would have been cheaper.. will never use them again
Don't use them they're very unprofessional. I waited most of the day for service on a non‑working boiler while caring for a toddler in a cold home. When the technician finally arrived, he refused to provide service and left immediately because the parking situation wasn’t “ideal.” This was an urgent no‑heat situation, and leaving without even attempting to help was unacceptable and put my family at risk.
All plumbers are not equal!!! I had Landry’s come out to change a faucet, I had purchased. All the guys were nice except it turned into a long appointment where they couldn’t turn off the water so… the new estimate was about 300% more. 1896/The Drain Guys came out and had it all fixed in an hour for a fraction of the cost. The best thank you!!!!
Called after hours on a Friday and they showed up right away to handle the problem. This is the second time I’ve had then in my old Worcester home to assist with old pipes. Communication was A+ and they solved the drain issue quickly and professionally. After the job was complete, they made recommendations to resolve the main issues moving forward. I won’t hesitate to call in the future for any drain needs. Thanks so much!
It does not get better than this team of Professionals.Reliable,Knowledgeable, trustworthy,and consistency is what makes them my only choice .From the technicians to the office staff, they are simply exceptional. Erica Spizzirri
Specializes in
Also offers
Languages
2 changes recorded — last scanned Sep 30, 2026.
Water-heater warranty assistance5.0
Spanish-speaking service4.9
Heat-pump sizing for a Victorian home4.9
Drain repair with restored trim4.5