Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from 1896 Plumbing & Heating Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
1896 Plumbing & Heating Inc., also known as The Drain Guys, is a Worcester plumbing company that handles drain cleaning, leaks, sewer backups, boilers, water heaters, and related heating work. Its BBB profile says the business has operated for 24 years, is accredited with an A+ grade, and lists services including boiler installation and repair, water heaters, radiant heat, and furnace work. Customers describe a useful emergency profile in older Google reviews: same-day help for clogged pipes, quick drain diagnosis, sewer-backup repair, and after-hours response. Several reviewers mention clear explanations, reasonable pricing, and fast completion, including a 2021 account of a main-pipe clog fixed in about an hour and a 2024 account of a kitchen-sink call answered the next morning. The recent written record is more cautionary. Two reviews from March and August 2026 describe a leak repair that took 48 hours with poor communication and a $313 charge without a price breakdown, and a boiler visit where the technician reportedly left without attempting service because parking was difficult. Those accounts are specific and worth discussing before booking, especially for urgent no-heat work and service-call pricing. The Massachusetts registry verifies plumber license 4977-PL-C as active for 1896 Plumbing & Heating Inc. DBA The DrainGuys. They look best suited to homeowners who need plumbing or drain help quickly; confirm the scope, arrival expectations, and pricing before authorizing work.
Don't use them.. took 48 hours to fix a leak. No call . No eta. Just a leaking pipe. Little did I know.. all I had to do was screw it out. Screw new one in.. $313 for 18 minutes of there time. No price break down. Just a rediculous price. Others guys would have been cheaper.. will never use them again
Don't use them they're very unprofessional. I waited most of the day for service on a non‑working boiler while caring for a toddler in a cold home. When the technician finally arrived, he refused to provide service and left immediately because the parking situation wasn’t “ideal.” This was an urgent no‑heat situation, and leaving without even attempting to help was unacceptable and put my family at risk.
All plumbers are not equal!!! I had Landry’s come out to change a faucet, I had purchased. All the guys were nice except it turned into a long appointment where they couldn’t turn off the water so… the new estimate was about 300% more. 1896/The Drain Guys came out and had it all fixed in an hour for a fraction of the cost. The best thank you!!!!
Called after hours on a Friday and they showed up right away to handle the problem. This is the second time I’ve had then in my old Worcester home to assist with old pipes. Communication was A+ and they solved the drain issue quickly and professionally. After the job was complete, they made recommendations to resolve the main issues moving forward. I won’t hesitate to call in the future for any drain needs. Thanks so much!
It does not get better than this team of Professionals.Reliable,Knowledgeable, trustworthy,and consistency is what makes them my only choice .From the technicians to the office staff, they are simply exceptional. Erica Spizzirri
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Added 14 new comments, added 20 new photos, verified active license, established 2.9 rating
Competitive pricing5.0
Fixed a code violation left by another contractor4.9
Water heaters4.9
Water heaters4.9
Water heaters4.7
State-verified plumbing license3.5
Same-day water heaters4.2