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White Mountain Oil & Propane delivers fuel oil and propane and offers heating service and installation "from our base in the heart of the White Mountains," by its own description. The company says it has been in business for 75 years, and its BBB grade is A+. A 2025 customer described 22 years of service and fuel delivery to their home. A 2024 customer said the company called them to schedule a refill before they got around to it, and thanked Andrea by name. A 2024 customer on the Budget Plan for two years said the fixed monthly payments for the winter worked for them. A 2026 customer wrote that when their debit card was compromised and payment would take a few days, she told them to just call when the card could be run. A recent customer wrote that the company delivered oil after they had emailed with plenty of notice asking it not to fill, and that it acknowledged receiving the email. That customer said they were told it was their problem, given what they called "a lowball offer," enrolled in a finance program for the following year without any discussion, and that no one would return their calls. A 2025 customer said the company was prompt with a site evaluation to install a new propane tank, then stopped responding when it was time to go ahead, despite several voice messages and emails to the technician. An nhpr.org article quotes service manager Shane McKinney saying the business has gone through a rough few years.
“He shakes hands and then gets a tour from Shane McKinney, the service manager at White Mountain Oil and Propane. McKinney says his business has gone through a rough few years: COVID-19 disruptions, economic ups and down, and now concerns over fighting in the Middle East.”
Came and delivered oil after I asked for them not to. Then they said it was my problem and gave me a lowball offer for $.10 off per gallon. So they want me to pay for something I didn’t ask for on an $1100 bill now $900. Seems backwards. They acknowledged they received my email not to fill with plenty of notice and ignored it. This company seems pretty shady and now they also enrolled me into a finance program without discussing anything with me for the following year on top of the $900 bill. No one will return my calls. 🤷🏻♂️ guess free oil.
Great people to work with!
Awesome people My debit card was compromised so I let them know it was going to be a few days before I could pay and she said no problem just call when we can run the card... Thank God there is still good people around!
22 years of reliable, dependable service and fuel delivery to our home. Friendly people. I encounter a lot of other happy customers in my jobs.
The company was prompt with the initial meeting for a site evaluation to install a new propane tank, however once it was time for us to pull the trigger, they ghosted. We left several voice messages with the technician as well as several emails. Never got a response!!!!! VERY disappointing.
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1 change recorded — last scanned Oct 8, 2026.