Verified record
Price is the fight customers keep having with Pann Home Services. In a November 2024 Google review, a homeowner said they were quoted $8,000 for a water heater, labor only. An April 2024 reviewer, who said the crew showed up and did what they were supposed to, was charged $2,400 for a warranty heat pump repair that took three hours at most. And in a February 2023 review, a homeowner who agreed over the phone to a $69.99 inspection visit was then shown a $480 bill on a tech's iPad; after calling the bosses, they paid the $69.99. The company, which lists this Woburn location on Salem Street, says it is a family-owned plumbing, HVAC and remodeling business operating out of Cambridge, with a history dating to the 1952 formation of the Robert L. Pann Co. It says the Pann family has run it across three generations, now led by president Michael Pann. Michael Pann holds an active Massachusetts plumber license and an active Massachusetts hvac license on the state registry. In June 2026 a customer wrote that Jason fixed a leaking toilet and called him a life saver, and a September 2024 reviewer said the crew arrived on time and were efficient and friendly. A June 2022 reviewer called Pann too pricey but said they showed up when they said they would, did high quality work, and sent people they felt comfortable having in their home. Other complaints go beyond the bill. In a January 2024 review, a customer said Pann did not arrive in the window it gave for a broken sink in an elderly parent's bathroom, did not call, then tried to sell a $100 part for $1,000 and pushed its maintenance program. A January 2022 reviewer said charges came in three times or more above the price first quoted and urged getting a signed price in writing before work starts. Complaints on its BBB page also allege overcharging. Google shows a 4.5★ average from 84 ratings, and the company holds an A+ grade and accreditation with the BBB.
Puts their brain more into remodeling rather than driving. I could've gotten a brand new Lexus.
Jason is a huge help and a great plumber!!! We had leak in our toilet and he was a life saver! Would recommend this business and especially Jason
$8,000 is what they quoted me for a water heater! This is insanity! Nothing fancy no bells and whistles just the labor fee. Asked the gentleman how much of that fee went to him. No surprise it goes to the owner who is never around. I wouldn’t use them for Ben if I had 4 feet of water in my basement.
Good job this morning. Arrived on time. Efficient and friendly service. Thanks
This is not a knock on their service. These guys show up and do what they’re supposed to. However, they’re predatory and gouging small business owners in hard times. I was charged $2400 for a warranty repair that took them 3 hours at most. $800/hour to fix a heat pump. Cut it out. Shameful.
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1 change recorded — last scanned Sep 8, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Woburn Plumbers at Pann Home Services & Remodeling. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$23,000 – $35,000
Typical remodeling project around $29,000
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Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Ownership
Certified attributes are verified against the public registry. Others are the business's own statement.
Trim and repairs5.0
Rotted railings and loose rails fixed5.0
Commercial track record3.3
Verified license3.1
