your poolpal LLC

Your Pool Pal is a family-run pool company in Auburn, New Hampshire, run by Brian and his son Chad, offering everything pool-related — design, installation, and repair for in-ground and above-ground pools, plus excavation and patio work, filtration, liner replacement, and seasonal openings and closings. The company's own site says it's been installing pools in New Hampshire since 1980. When customers do get Brian on a job, the specific praise is consistent. A 2025 review described a mix of work — skimmer line and skimmer replacement, deck deconstruction and removal — handled without a hitch. In 2023 and 2024 reviews, customers highlighted honest pricing over upselling: one had a pump repaired rather than replaced outright, saving money, and another credited a pool pump and heat pump installation to real technical know-how. Another 2025 review described Brian helping with something he wouldn't even profit from, just to be helpful. The real thing to ask about is getting him scheduled. A June 2026 review, from someone who'd read about customer-service complaints beforehand, described calling multiple times to book service, being asked to call back repeatedly, and then being ghosted entirely — no answers to calls, texts, or voicemails. That's the one significant complaint here, but it's worth confirming a firm appointment window before counting on a particular timeline. For pool installation, repair, or seasonal maintenance where the actual hands-on work matters most, this is a company with real expertise and fair pricing — just nail down scheduling expectations up front.