1st Call Hvac Solutions LLC

1st Call Hvac Solutions LLC is a one-person HVAC operation out of Revere, run by an owner named Lorenzo — a name that shows up in almost every review the company has. The BBB lists the company as eleven years in business, though it has never sought BBB accreditation, and on Google it holds a 4.6-star average across nine ratings. Through the spring of 2025, the reviews read like word-of-mouth referrals: reviewers describe Lorenzo showing up, diagnosing an HVAC problem on the spot, working cleanly, and explaining the fix in plain terms rather than upselling. One customer, describing a second house Lorenzo had finished, said he found a way to save money by working efficiently. The tone turns in the company's most recent review, posted in June 2026: a customer reports paying $5,000 in July 2024 for a Goodman system that later failed, says Lorenzo missed two follow-up appointments and then stopped responding, and says an independent licensed technician who inspected it found improper line sizing and unsafe wiring. The same job is described again on the company's BBB page. A second, separate BBB complaint describes another job that ran late and needed rework, with the promised one-year labor warranty never honored. Before booking anything beyond a quick repair, it's worth asking Lorenzo directly for warranty terms in writing and getting a second opinion on a new installation before final payment — both complaints are about work holding up over time, not about the initial visit. For a diagnostic call or a straightforward fix, the reviews are consistently warm; for a full system replacement, the 2024 complaint is worth weighing first.