3R Plumbing and Mechanical

3R Plumbing and Mechanical works out of Pembroke, handling both ends of a home's mechanical systems — furnaces and air conditioners on one side, water heaters, drains, and leaking pipes on the other. Google has racked up 416 ratings for them at 4.8 stars, and the same handful of names keep showing up across dozens of reviews: Nick, Ross, Kaio, Mitch, Marc. What actually gets people writing reviews is speed under pressure. A tenant with no heat or hot water for 24 hours got the part sourced and the Navien heater running the next day. A burst pipe over a holiday weekend got patched on the same call. A no-heat emergency in the dead of winter got a full furnace swap the same day it came in. Across 47 reviews in the past six months, only one turned sour. That one is worth reading closely. A homeowner described a straightforward zone repair growing into a roughly $2,000 cleaning charge plus a pitch for AC servicing they hadn't asked about — the kind of add-on conversation worth pinning down in writing before work starts. It lines up with a separate concern: the Better Business Bureau lists 3R at an F, specifically for not responding to three complaints filed against it. That's a real gap between how the company reads on Google and how it's handled at least a few disputes elsewhere. Most of what people actually hire them for is concrete: a new Bryant or Navien furnace, an outdoor shower installation, a water filtration system, a spigot or faucet swap, a boiler replaced in a single day. Technicians across different jobs and different names take photos, walk through the diagnosis, and leave a written estimate before driving off — enough of a pattern to read as company practice rather than one good hire. For a heating or plumbing emergency, the reviews point to a company that shows up and gets it done fast. Before signing off on anything beyond a straightforward repair, get the scope and price in writing up front, and ask how a dispute would get handled if something doesn't go as planned.