A & D Sewer & Drain

If we could give negative stars, we would. This was more than a disappointing experience. When we originally had work done on our sewer line, we were not clearly informed that the entire line would need to be replaced rather than just addressing a localized issue. At the time, we were led to believe the problem was isolated, and were told there was an issue in the street but not to worry about it. Less than two years later, we ended up needing approximately 32 feet of sewer line fully replaced, which was extremely frustrating and costly given what we were initially told. We later learned that patching a localized sewer issue can compromise the integrity of the line, something we feel was not properly explained to us upfront. When we reached out every time, there was a lack of compassion and understanding from the owner despite how stressful the situation was for our household. Communication felt dismissive rather than helpful or solution-focused. Overall, based on our experience, we would not recommend this company. If you are looking for a trustworthy and transparent provider, we would suggest going elsewhere.

Got my sewer line dug and replaced by them 2 years ago only to have the same issue roots invading had the city come camera it and its 10 times worse. The part of the pipe they replaced is completely invaded. And they only fave me a 1 year warranty on it

I'm in a condo complex (Doverbrook / Chicopee) so I'm very familiar with Don and his team; they have the contract for repairs. The condos were built in the late 50's, so there are occasional plumbing issues. I've always been satisfied with the services provided. I recently had his team replace a small section of old galvanized pipe in my basement that was rusting out, severely corroded and partially blocked resulting in water backups in my kitchen sink. The technician (Darren) was knowledgeable and professional. He explained process and did a good job cleaning up too. My only complaint was scheduling and getting the job completed. I missed some work, and the job required two visits due to the concrete work. Other than that, I am very satisfied.

A&D has been responsive and helpful for drain cleaning. I would use them again for that and sewer lines outside the house, but for indoor major plumbing work, look elsewhere for work done right that will pass inspection. Attached show incorrect grading, backwards and wrong fittings for indoor plumbing. Called them to have a look at what could be done, was even willing to pay to fix it, and they never showed up.

Don and his crew showed up on 09/08/2021 and put in a very long day. Don Roberts of A & D had dug out my old city sewer drain line made of Orangeburgh pipe (1950/60 PVC of it's day). The task was on a huge scale. They dug some 8-9' down to the base of my cellar wall created a 70' ditch to the city hook-up. Did I happen to mention the huge boulders that was in my yard! When they where done their bucket loader did not look so shinny and new. I believe in paying for work well done. A lot of companies throw a huge number at you and hope it sticks. Don quotes where more realistic and down to earth. I would highly recommend this company based on my experience.