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Always Reliable Excavating customers have described getting water service restored even when the first replacement method failed. In an October 2025 Google review, a homeowner said Jon, identified as the owner, quoted a trenchless replacement for a leaking supply line from the street cutoff. After several hours of unsuccessful attempts, the crew switched to a trench replacement, honored the original quote and restored water by the end of the day. The South Hadley business also appears in customer accounts of septic work and sewer connections. That October 2025 homeowner said the crew returned the next day for repaving, regrading, replanting and cleanup, with the work completed within two or three days of the initial call. They credited the company with handling permitting through repaving in-house and coordinating DPW visits for shutoff, inspection and restart. A July 2024 reviewer described a septic problem, a required sewer connection and water found in the basement. The customer said Always Reliable arrived that afternoon, returned the next day, and had removed the septic system and connected the home to the sewer by that night. In a July 2022 review, another homeowner said Jon and Steve responded to a broken water line that was allowing water through a basement wall, completed the work, and helped with paperwork for an insurance claim that was approved. Scheduling was less immediate for a July 2025 septic customer. They described the company as busy and booked up, but said it called back three days after they left a phone number, then came out, dug up the site and completed the job. The three days described the callback wait, rather than the time to finish the work. A November 2021 reviewer said Always Reliable came within a few days to inspect a sewer problem after another company stopped responding to estimate requests. They praised the price, attention to additional issues, efforts to accommodate neighbors on a dead-end street, and photographs and video of the completed work. Google lists a 4.8-star average from 36 ratings, and BBB gives the business an A+ grade.
ARE was one of the contractors we called when we found a leak in our water supply line from the street cutoff. They were the fastest to respond. Jon (the owner) came out and gave us a quote based on a trenchless replacement that wouldn't require heavy machine work beyond excavating the pit at the water shutoff. When that method didn't work - even after several hours of trying - they switched to a trench replacement, honored the original quote, and made sure we had water by the end of the day. They came back the next day to finish the work - repaving, regrading, replanting, and cleaning up the site. All of this was done within two or three days of our initial call to them. We were BLOWN AWAY by how professional the crew was and how quickly they were able to get DPW folks out at the right moments for shutoff, inspection, and restart. They handled everything in-house, from permitting to repaving (you often need to have someone else come out for that, from what we heard from every other contractor). We can't recommend them enough.
Call these guys for a septic job, they are so busy and booked up, like every where else I called. So my guess was going to wait it out and put my project on hold. Left them my phone number, they call me back 3 days later, someone no call back. They came and dug it up and got it done for me. What a blessing. Thank you guys!!!! Sometime, you just have to be patient.
We were having problems with our septic tank, but we also had to hook up to the sewer. That morning we found water in the basement. So we called them and that afternoon they were at my house, saw the mess we had and the next day they were back at the house and by that night the septic gone and we were hooked up to the sewer. I would definitely call them If we ever have a problem we would call them again. I definitely recommend them if you are having a problem
Jon and Steve are excellent at what they do! When our water line broke and water was entering our basement through the wall, they responded promptly and got the job done. In addition, they helped us complete the necessary paperwork to file an insurance claim that was approved! Be sure to check your home owners insurance for “Service Line” coverage if this happens to you and then call Always Reliable to get it fixed!
Purchased a house less than 1 year ago. Started having sewer problems within 2 weeks. Used another to clear the line until it could be replaced, same company stopped responding to calls for an estimate to do the sewer line replacement. Contacted Always Reliable, they were at my house within a few days time to do an inspection and run through the process. They even went above and beyond by fixing a few other issues that I wasn't aware of. Great price,, great service, took care of what was needed and did their best to accommodate the neighbors as I live on a dead end. They even provided pictures and video recording of the work completed. Great job, thank you again guys.
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2 changes recorded — last scanned Oct 1, 2026.