Local business · Waltham, MALocal business · 132 Massasoit St, Waltham, MA 02453
Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from A.E. Carter Plumbing & Heating, Inc.. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Five of the seven people who have written about A.E. Carter Plumbing & Heating name the same man: Andrew Carter, the third generation of a Waltham family that has been doing this work since the 1950s. Archie Carter opened the shop on Massasoit Street; his son Gary, who holds the company's Master Plumber and Master Gas Fitter licences, still runs it as president, and Andrew is the one turning up at houses. It is a three-person shop covering Waltham, Newton, Watertown, Belmont, Lexington, Weston, Wayland, Wellesley, Needham, Sudbury and Natick. The work spans both trades. Google publishes a 4.7-star average across ten ratings, and what customers describe is a mix of small plumbing calls and serious heating and cooling projects: two faucets replaced in a hurry, a dryer hooked up and a previous installer's bad job corrected, a water heater upgrade, and a Unico high-velocity air conditioning system - the ducted-in-miniature kind used in older homes - brought back into good hands. The recurring theme is that they talk before they sell. One customer who called five companies about replacing a water heater said Andrew was the only one who discussed the different systems and their trade-offs rather than pushing to book a slot; another wrote that he is honest and will not nickel-and-dime you. A landlord described him coming back the same day when a delivery company refused to install a tenant's washing machine. The company is a certified Viessmann boiler dealer and specializes in Unico systems, both of which fit the older Greater Boston housing stock it works in. Two things are worth knowing before you call. The Better Business Bureau grades the company A+ while stating on the same page that it is not a BBB accredited business - separate facts that read as one. And a permit directory lists several City of Newton municipal registrations for the company as inactive or cancelled while showing its state Master Plumber licence as active; that is a directory's account, not the state's, so ask about municipal permitting if your job is in Newton. For a Waltham or Newton homeowner with an old house - a steam or hydronic system, a boiler past its prime, or a cooling problem where conventional ductwork will not fit - this is a small, long-established, credential-carrying shop that people come back to. The written record is thin in volume, so ask for two or three recent references for a job like yours, and confirm the licence numbers and insurance in writing before work starts.
“https://aecarterplumbing.com”
“Archie opened AE Carter Plumbing & Heating, Inc. in Waltham in 1956, a business Archie took great pride in and one that his son Gary continues to manage to the present day.”
“Archie opened AE Carter Plumbing & Heating, Inc. in Waltham in 1956, a business Archie took great pride in and one that his son Gary continues to manage to the present day.”
Outstanding Service from Andrew at A.E. Carter Plumbing I cannot recommend Andrew at A.E. Carter Plumbing highly enough. He has previously completed work at my primary residence, numerous times, and the quality of his work, professionalism, and reliability left a lasting impression. Today, he came through for me again in a pinch at one of my rental units, and once again exceeded expectations. Not only did he show up and fix what he initially went out for, but he also returned when I called him in a panic when my delivery/install company refused to install my tenant's new washing machine. Andrew was responsive, knowledgeable, and efficient, quickly resolving the issue while keeping me informed throughout the process. As a property owner, having a trusted professional who shows up when needed and gets the job done right the first time is invaluable. His workmanship is excellent, his customer service is top-notch, and he genuinely cares about helping his clients. If you're looking for a plumber who is dependable, skilled, and responsive, Andrew is the person to call. Thank you, Andrew, for once again providing exceptional service when it mattered most!
Prompt and reasonably priced. Installed our dryer and fixed a poorly done previous job from another person.
Andrew is top notch! I’ve used him to do work at my aunts house. He is super responsive, super knowledgeable, and honest - he is not going to nickle and dime you just to make a buck.
We are thrilled we hired this company! We wanted experts in the trade and they are a local longtime family company who values service, has integrity and has a quality reputation. Our Unico system for A/C and heating is now back in great hands!
When my water heater broke, I knew I wanted to figure out a more efficient upgrade rather than just replace it like-for-like as fast as possible. I called around to five local companies, and Andrew was the only one who took the time to chat with me ahead of time about the different systems, their pros and cons, and what might work best given my particular system. Each other company had a scheduler who just wanted to just get my information and put me on their work schedule as quickly as possible. When Andrew then came to do the work he was great, taking the time to teach me about my system when I asked. At one point he paused in the work to ask me a question about whether I wanted to do a short run with copper or pex because of the parts cost. At the end of the day, working with Andrew is working with someone who is enthusiastic about plumbing, and is an excellent communicator. That's awesome. I'm definitely calling them first next time I need a plumber!
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Added 7 new comments, added 9 new photos, established rating 4.0
Owner shows up personally4.5
No-upsell pricing4.5
Same-day scheduling4.4
Fast response4.4
Recent responsiveness4.4