Verified record
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Rush Family Plumbing Heating & Cooling. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$290 – $710
Typical plumbing job around $500
Rush Family Plumbing Heating & Cooling is a plumbing company based in Waltham, Massachusetts, serving homes and businesses across roughly a 21-mile radius. Its own site advertises same-day and emergency plumbing service — drain and sewer cleaning, water heater work, water main and pipe repair, and frozen pipe thawing — and states the business is fully licensed, bonded, and insured, though it does not name a specific license number. Homeowners who have hired the crew describe a team built around a handful of named plumbers — Charles, Pedro, Jerry, and Wayne — who show up on time or early, explain the problem in plain terms, and clean up after themselves. The track record, 56 Google reviews running from late 2025 into September 2026, skews heavily positive and covers everything from routine clogs to substantial jobs: a full second-story addition with two new bathroom rough-ins, a complete house re-piping, and a repipe of leaking pipes throughout a five-story apartment building. Water heater work comes up again and again — replacements after a unit stops working, warranty-claim installs, and same-day and after-hours troubleshooting, including one case where a plumber arrived within two hours and finished a full replacement in about six. Drain and sewer work ranges from a stubborn kitchen clog to a shared sewer line connecting three homes, described as handled cleanly with a project manager keeping everyone informed. Reviewers also credit the company with fair, transparent pricing — one plumber did not charge for a quick fix, and another gave a free estimate on a 350-foot leak search that a competitor wanted to charge for. Worth asking about before booking: the business's name promises heating and cooling work, but the review record is almost entirely about plumbing — the one HVAC-adjacent case on file is a homeowner who sent a video of a propane boiler and got an honest, no-obligation assessment rather than a repair. One December 2025 review also opens with text that reads like a leftover instruction from a review-writing tool rather than a customer's own words — worth noting, though it is a single case among the reviews read here, and the surrounding content still describes a specific, detailed job. For a homeowner in the Waltham area with a plumbing job — anything from a leaking pipe to a full re-pipe — this is a well-reviewed, responsive option with a track record of tackling both small emergencies and large-scale projects. Confirm ahead of time whether a specific heating or cooling job is something the crew handles directly.
Exceptional plumbing service at very affordable prices. We had leaking pipes throughout our five-story apartment building, and Pedro and Jerry made the whole repiping job smooth and stress-free. Their communication was clear, they stayed professional from start to finish, and the work was handled in a simple, organized way. We were so pleased with the results that we also had them take care of additional plumbing work, including removing and replacing sewer lines, toilets, and faucets. Everything was completed efficiently, and the pricing stayed fair and reasonable for a large project. They arrived on time each day, kept the job moving, and made a big plumbing repair feel easy. If you need reliable plumbers for repiping, sewer line work, or fixture replacement, they are a great choice.
We recently added a second story to our home, and Rush Family Plumbing Heating & Cooling handled all of the plumbing work from start to finish. Jerry took care of the full project, including the rough-in for two full bathrooms upstairs, installing the shower base, tub, and sink faucets, setting up two tankless water heaters, running a new gas line for the heaters, fixing a pinhole leak in the basement, adding a new gas line for the first-floor stove to replace the old electric one, and installing new outdoor hose faucets after finding a leak in the original ones. Throughout the whole job, Jerry was easy to work with, clear in his communication, and very dependable. The work was done with care, and every part of the plumbing installation and repair felt solid and professional. It was a big remodel with a lot of moving parts, but everything stayed on track and was handled smoothly. We are extremely happy with the quality of the work and really appreciate the honest service, fair pricing, and strong attention to detail. This project would have been much harder without his help.
I had a stubborn plumbing leak for a long time and thought it would turn into a very expensive repair. After dealing with other contractors and getting high estimates, I finally asked for a trusted recommendation and was referred to Rush Family Plumbing Heating & Cooling. They responded quickly, and Wayne came out within a week to inspect everything. He did a very thorough leak detection check, explained each step in simple terms, and showed me why the problem was happening. What I appreciated most was how honest and clear the service was. Instead of pushing a huge repair, he found the source of the leak fast and fixed it efficiently. In less than an hour, the leak was taken care of and everything was working properly again. After being told by another company that the job would cost thousands and require major tear-out work, this was a huge relief. Since the repair, the water level has stayed normal and the plumbing system has been performing the way it should. Very reliable, professional, and ethical service. I would highly recommend them to anyone needing leak detection or plumbing repair. Outstanding service.
I had a serious drain clog that I could not clear on my own, and they were able to book a same-day plumbing visit for me. Jerry and Pedro arrived within a few hours, checked the problem quickly, and got the drain flowing again without any hassle. They were polite, knowledgeable, and explained the repair in simple terms so I understood what was going on with the line. What I appreciated most was that they stayed focused on the actual plumbing issue and did not push extra services I did not need. They helped me save money while still doing solid work, and they also included a 30-day warranty in case the drain backed up again. The whole service call felt honest, efficient, and professional. I highly recommend them and plan to use them again for future plumbing repairs and drain service.
Wayne was very polite and helpful on the phone while I explained the plumbing issue. He listened carefully, gave honest advice, and made me feel comfortable right away. Even with a busy schedule, he was able to come out much sooner than expected to repair a water leak. He also gave useful guidance before the visit, including asking about hourly pricing when talking to any plumber, which I really appreciated. That showed he cares about customers and wants people to avoid overpaying for plumbing service. When Wayne arrived, he got right to work and handled the leak repair quickly and efficiently. He was careful in the house, used drop cloths, kept the work area clean, and cleaned everything up when the job was finished. He also took the time to make sure everything looked right before leaving. Wayne was thoughtful, honest, skilled, and reasonably priced. The whole experience felt professional from start to finish, and the quality of the plumbing work was excellent. It is hard to find a plumber who is this dependable, respectful, and easy to work with. This will be my first call for any future plumbing repairs, leak detection, or pipe issues, and I would gladly recommend them to friends and family.
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1 change recorded — last scanned Sep 9, 2026.
Transparent diagnostics5.0
Honest, no-upsell service5.0
Rapid response5.0
Repeat, years-long customers5.0
Honest pricing5.0
Long operationNot yet rated
Active state license2.6