Addario's Plumbing, Heating, Cooling & Electrical Services

Addario's Plumbing, Heating, Cooling & Electrical Services operates from Jewel Dr in Wilmington and covers the whole home-systems range for eastern Massachusetts homeowners: plumbing repairs and fixture work, water heaters and tankless conversions, heat pumps, mini-splits and full HVAC replacement. It runs at scale — 846 reviews on file since 2021 and 112 in the last six months alone. The technicians are what customers praise, and they praise them by name. James and Jason turn up again and again across summer 2026 for shower repairs, washer hook-ups and new pipes. Matt and Doug came out after hours to fix a toilet in an emergency. Brendan gets a review calling him the best tech the customer has ever had. Reginald and Bobby fixed a kitchen faucet; Steve repaired a hot-water problem another plumber had said needed a full tank replacement; Josh Stasio walked a customer through heat pump options. Speed is real too: same-day dishwasher inspection with a return first thing the next morning, and a crew that worked three days including Saturday and came back Sunday to finish an HVAC replacement. The complaints are equally consistent and they are about how the business is run rather than the trades. Several reviewers describe paying to book — $99 or $300 to schedule — then waiting, in one June 2026 case over twelve hours in the cold after losing heat. Others describe repeated no-shows and reschedules with no call, and no reply to calls or emails afterwards. Pricing draws the sharpest reactions: $1,141.41 for a tub and shower faucet rebuild the customer researched at $500 maximum, and $4,000 quoted for a pump swap. One reviewer who criticised the plumbing pricing wrote in the same breath that the HVAC team is excellent. One June 2026 review warrants direct mention: a woman reported that two technicians pressed her for a $59 visit fee that had been waived when she booked, and advised other women not to be alone with them. That account stands on its own and is worth weighing. Before booking, get the diagnostic fee, whether it is credited against the work, and the full quote confirmed in writing, and ask specifically who to call if the install needs attention later.