Central Cooling & Heating
Regional · 9 N Maple St, Woburn, MA 01801, USA
Their work
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Verified record
- A+ BBB ratingAccredited business
- 535 reviews in the last 6 months
- 16 customer photosOf completed work
Highlights
- Google rating — 4.9 stars across 3,450 reviews
- BBB accreditation — A+ rated and accredited business
- Emergency response — technician arrived within an hour overnight
- Repeat customers — several reviewers cite years of annual contracts
- Billing after repairs — one customer says a paid fix led to a new billable leak
- Technician consistency — a 2-star review says extra effort had to be requested
- Parts delays — a back-ordered circuit board stalled one repair for a week
3,450 Google reviews and a 4.9-star average is the first thing that stands out about Central Cooling & Heating, a Woburn-based heating and cooling company serving the Greater Boston area. It also carries an A+ accredited rating with the Better Business Bureau, which is a lot of scrutiny for a business this size to hold up under. Maintenance and repair calls are what dominate the recent record. The pattern in reviews from June 2026 is consistent: a technician shows up, explains the problem in plain language, and finishes in one visit. Kevin and George's crew got called out by name for a new HVAC install with detailed answers to every question; Ernesto and Sandro were separately praised for annual maintenance visits, with more than one reviewer noting they've kept a service contract with the company for years. When a first-floor heat pump failed overnight, a technician was on-site within about an hour — a genuinely fast response for an emergency call. Of the 551 reviews posted in the last six months, only four came back negative — a thin slice against that volume, but the negatives that do turn up are specific rather than vague. One June 2026 customer paid $653.12 to get two mini-splits blowing cold again, only for a unit to start leaking into the living room within the hour; the account describes the company treating that as a separate, billable problem rather than a comeback on the original repair. Another June review describes a technician who completed the required maintenance but nothing beyond it, and said they'd had noticeably better technicians from the company before. A third case, an emergency heat pump repair, stalled for about a week because a replacement circuit board was back-ordered — not a bad diagnosis, just a slow part. For routine seasonal tune-ups and most repair calls, the track record here is deep and consistent enough to trust. Before booking anything urgent or parts-dependent, it's worth asking directly how a callback within days of a paid repair gets handled, and what the expected lead time is if a part needs to be ordered.
Read the comments
Most recent comments
- 5.0Jul 1, 2026
Marcus repaired our cooling system today. He was proficient and knowledgeable. Central Cooling is our go to HVAC company. Thanks to Marcus and the easy scheduling and timely service during a heat wave.
— Christopher RickelsView on Google Reviews ↗ - 5.0Jul 1, 2026
Update July 2026:<br>We required after-hours emergency service when our new, 1st floor heat pump system stopped working. Brian arrived within an hour (outstanding!), and was very professional, polite, and great to have “on the case.” Unfortunately, Brian’s diagnosis was that one (or possibly two) circuit boards were the culprit and so he was unable to repair the system. We were told that the main board would take 2-7 business days to obtain, and that the other board was back-ordered(!). Ugh. The main board did take about a week to arrive. Fortunately, we had a break from the extreme hot weather. Just in time, before the next heat wave, Abdel arrived with the new board in hand. Though at the very end of a long work day, Abdel was super friendly and worked tirelessly to install the new board and properly configure the system. We could not have been happier when crisp, cold air began flowing from the system. With this next, extreme, heat wave hitting us, we are indeed very happy with Central Cooling & Heating. And great job, Abdel!<br><br>PREVIOUS POSTS:<br>High-quality, thorough, reliable service. I’ve been consistently happy for *decades*. Most recent maintenance by Jonathan was superb! The entire team is excellent. Will use them for new system installation when the time comes.<br><br>Update May 2024: Prompt emergency service (with service plan) when the upstairs system shut down. Problem was thoroughly diagnosed & corrected by Jonathan (again, he is great to work with!). Cooling down nicely, whew!<br><br>Update September 2024: Visited today for regular maintenance by Pasquale. You could not ask for a better experience! Pasquale was absolutely polite, professional and thorough in his work. A great technician who you can feel very comfortable having in your home. Thank you!
— Bob KView on Google Reviews ↗ - 5.0Jul 1, 2026
Brendan was thorough, professional and accommodating. Highly recommend him!
— Mollly DigginsView on Google Reviews ↗ - 5.0Jul 1, 2026
Very professional and quick installation in the midst of a heatwave. Highly recommended for quality work.
— Vee RView on Google Reviews ↗ - 5.0Jun 30, 2026
Great experience. Ernesto did a great job.
— sal salView on Google Reviews ↗
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Update history
Added 784 new comments, added 32 new photos, license now expired, established rating 4.3
- state registry now shows the registration lapsed
- behind the score: Billing after repairs — one customer says a paid fix led to a new billable leak