Affiliated Appliance Service

He nickels and dimes for his time. He said the work should only take a certain amount of time and a certain amount of cost, but in the end he took longer and charged more. He did it to me twice and made excuses and contradictory statements both times. Someone with the amount of experience he has should know better. He does not have integrity. He is not interested in long-term customer relationships; just collecting every penny he can while he is at the house.

After recently having an issue with our oven heating properly, I started looking for someone to repair the unit. I came across "Affiliated Appliance Services", owned and operated by Matt Purcell and servicing the Concord, NH area. I called his provided number, left a message, and he returned my call shortly after. I described my problem to him, and he was able to schedule an appointment for me within just a few days. He arrived punctually, quickly diagnosed the problem with the stove, and immediately was able to repair it. His bill for services was quite reasonable, and throughout our interaction with him, he was very friendly, polite, knowledgeable about subject matierial and basically a good, down to earth person. If anybody is in need of a good appliance repair person, I would definitely recommend Matt Purcell and Affiliated Appliance Services!

August 2024- Refrig. died but freezer worked. Delay in connecting cause he's a 1 man show, but leave summary of problem on voice mail. We connected, some brief trouble-shooting, shared Model #. Showed up next AM; diagnosed, dismantled, replaced M.Board, tested - all in 1.2 hrs. Professional-Very knowledgeable-very reasonable in $. Highly recommended; Concord, NH

Never called back... this happened twice a few years apart.

Matt is a dedicated professional. He has very reasonable pricing, responds quickly to text messages, and maintains an honest approach to customer service. He dedicated his own time to help resolve an issue for me over the phone. He truly puts the needs of the customer first and does not try to trick you into wasting money. Will do business with him again in the future.