There are two experiences in these reviews, and both are real. One is the technician at the door — Justin, Jeremy, Nick, Ryan, Chris and Brian get named again and again, almost always alongside an explanation of what broke and why. The other is the phone line.
Reliable Appliance Service works out of Bedford on refrigerators, washers, dryers, dishwashers, ovens and stoves, a lot of it warranty work. Its Google page holds 4.8 stars across 1,567 ratings, and its Better Business Bureau profile is an accredited A+.
The visits themselves are where the praise is specific. In an August 2026 review, Justin came out the day a five-week-old washing machine quit and left the customer with a thorough explanation and things to watch for on that particular model. That same month, one customer had Jeremy repair a dishwasher and walk through how to keep it running, and another had Brian replace an oven door hinge. A July 2024 reviewer described a technician who arrived early, had the parts shipped straight to the house, ordered extra parts at no charge in case the repair turned up more, and booked the follow-up before leaving. A February 2025 customer had Nick Davis fit in the return trip as soon as the parts landed, and a September 2025 warranty repair on a freezer was scheduled around an appointment the customer already had.
Getting to that visit is where the complaints live. A customer who gave the technician five stars in August 2026 still wrote that the company badly needs more people answering its phone lines. A one-star review that same month describes 45 minutes on hold as caller zero and two and a half months without a washer. A July 2026 reviewer waited five months for a part, was told it wasn't the problem, then waited another month for a refund that hadn't come, with hour-long holds in between. Repeat trips come up too: a stove still broken after nine months in a July 2026 review, and a dishwasher out almost two months across four visits in a December 2024 one. Another July 2026 customer, whose five-month-old stove filled the house with gas and whose ignitor National Grid flagged, described poor communication and weeks between service calls.
One practical thing before you dial: two reviewers say the company services appliances bought from its partner stores, and one of them, writing in April 2026, learned that only after waiting on hold. If your machine is covered by a warranty they handle, the repair itself is likely to go the way most reviewers describe it. Book early, confirm the parts timeline, and settle at the first call whether your model and where you bought it qualify.
