Verified record
Air Experts' website says it installs ductless and central air conditioning systems and hot water and warm air heating systems. It lists a service area that includes Springfield, Ludlow, Westfield, Holyoke and Northampton. A recent customer wrote that Rick from Air Experts quoted a condenser unit the same day, had the whole system replaced within a week and handled the rebate. A recent customer hired Air Experts to install a mini split in a basement and wrote that Jason and his team came out for the install. In a recent review, a customer said Rick and his team installed two new furnaces and two air-conditioning units almost 2 years earlier. When water from a power washer fried a motherboard on one of those AC units, that customer wrote, Rick sent a tech out and was there the entire time during a complicated repair. A 2025 customer wrote that they worked with Rick to design a mini split layout with no visible hardware on the front of their colonial, and that he color-matched the PVC to the siding. That 2025 customer also said Rick helped gather and submit the documentation for an energy efficiency rebate. A 2023 customer wrote that electricians came within a matter of days to do the wiring, and that the installers came a few days later and installed, tested and gave instructions.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Air Experts. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$5,000 – $11,400
Typical HVAC project around $8,200
We bought a home with a dinosaur AC unit that started failing almost immediately. Quotes we got from other companies could have bought me a brand new car (even after the mass save rebate). Rick from Air Experts was a lifesaver. He was no BS, gave us a fair quote the same day for a nicer condenser unit than we'd been offered elsewhere, and had our whole system replaced within a week. He also handled all the rebate headache for us. His crew was prompt, courteous, and fast. This was one of the cleanest transactions we've ever had working with a contractor period. Highly recommend.
We hired Air Experts to install a mini split in our basement, and the entire experience was excellent. We received quotes from three different companies, and Rick and his team offered the best combination of quality and pricing. While the quote was promising, the actual installation experience is what really impressed us. Jason and his team came out for the install and did a spectacular job. They were professional, respectful, and clearly took pride in their work. From the initial quote to the final installation, the experience was consistent and high quality all the way through. We could not be happier with the final result and would definitely recommend Air Experts to anyone looking for HVAC or mini split work.
Rick and his team installed two new furnaces and two air-conditioning units in my house almost 2 years ago. They did a very good job and beat most companies quotes by a considerable amount. I had an issue with one of my new AC units recently that was caused from water from a power washer. The water fried a motherboard on the AC and we were without air-conditioning for a period of time. Without wasting any time, I contacted Rick directly and he sent a tech out. It took a lot of troubleshooting to figure it out and it was a very complicated repair. Rick was there the entire time managing his technicians and keeping me informed on what was going on. If you want an affordable, fair price, and outstanding service after the job, consider Air Experts. These guys are outstanding.
If you want to cut the hassle of having to get multiple quotes for your mini split project, go straight to Rick at Air Experts. Rick was the most responsive, most reasonably priced (with no attempt at upselling me oversized units), and (importantly to me) the most collaborative contractor I found. I was able to work with him to design a layout that fit exactly what I was looking for. We talked through the options and ended up with a minimally invasive and aesthetically pleasing design. It was important to me to maintain the integrity of my colonial, avoiding any visible hardware on the front of the house. As a bonus, he color-matched the PVC to my siding. Rick also helped me gather and submit all the required documentation for an energy efficiency rebate on my project, significantly reducing the overall out-of-pocket cost. Also, his crew was fantastic, including the electricians and installers. Seriously, give him a call.
Rick and his crew are awesome! Rick was very responsive and gave great advice when we were inquiring about mini splits. The electricians were here within a matter of days to do the wiring, and the installers came a few days later. They were very knowledgeable, and neat! They installed, tested, and gave instructions. They are aces in my book.
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2 changes recorded — last scanned Sep 29, 2026.
Transparent diagnostics5.0
Broad plumbing and HVAC range5.0
Repeat, years-long customers5.0
Water heater and boiler installs5.0
Two AC technicians out within a few hours5.0