AJ Floor Service

AJ Floor Service is a Randolph, Massachusetts hardwood flooring shop that Ken Huynh started in 2015, naming it after his two kids; he says he's been in flooring and construction for more than 15 years. The company works across Eastern Massachusetts refinishing, installing, and repairing hardwood, plus engineered wood, laminate, and carpet or tile removal. What comes up again and again in the reviews is speed and price: homeowners describe getting a quote within a day of calling, with Ken beating two or three competing bids while still finishing on schedule. Across 109 Google ratings averaging 4.9 and matching 4.8-star totals on HomeAdvisor and Angi, the same jobs repeat — refinishing worn hardwood, staining floors a new color to match an adjoining room, tearing out carpet to expose original hardwood, and rebuilding water-damaged subfloors. Several reviewers specifically praised how well the crew protected furniture and cleaned up dust before leaving. The record isn't spotless. In a 2023 review, a homeowner described swirl and circle marks left across the corners of a refinished floor after the job was done by crew members described as the owner's cousin and nephew — a specific quality complaint worth weighing even though it's now a few years old. More recently, a HomeAdvisor reviewer in late 2025 reported the crew missing a scheduled 8:30 a.m. appointment with no call, with Ken himself unaware his team hadn't shown until the customer tracked him down; he then arrived hours after a rescheduled time. Both are outliers against a long run of otherwise consistent 5-star jobs, but they're worth asking about directly. BBB rates the company A+, though its listed service category oddly includes "Window Glass" alongside the flooring work every other source describes — more likely a directory mismatch than an actual second trade. For a straightforward refinish, a carpet-to-hardwood conversion, or a water-damaged floor that needs new subfloor and boards, AJ Floor Service has a deep, recent track record of homeowners getting quoted fast and finished on time at a competitive price. Before booking, it's worth confirming who on the crew will be doing the work and locking in a firm arrival window, given the two more recent complaints above.