Andrea Ames Tile And Stone
Local business
Verified record
- Not rated by the BBB
Highlights
- Deep rating history — 210 Angi ratings for a one-person business
- Hand grout restoration — cleaning through sealing described repeatedly
- Credible review shape — varied lengths, itemised prices, repeat customers
- Owner-held background check — credential is in Andrea Ames's own name
- Nothing written since 2020 — the readable record is five to nine years old
- Pace and price — older accounts cite extra visits and high hourly cost
- Unresolved damage — one older account reports breakage not put right
- Tenure told four ways — 34, 28, 24 and over 20 years all appear
- No licence published — no number on any profile, none registry-verified
Andrea Ames is a one-person tile setter in Haverhill, and the numbers behind her are unusual for a solo operator: 210 ratings on Angi averaging 4.5, plus a separate 12 on Thumbtack at 4.9. HomeAdvisor shows the same 4.5 and the same 210 — it mirrors the Angi page rather than adding to it. She works in tile and stone rather than general remodeling: installation, repair, and restoration of ceramic, porcelain and natural stone, entryway and kitchen floors, plus mosaic work, murals and custom staining on terra cotta. Her Thumbtack profile lists one employee and describes a background in tile manufacturing alongside a fine-arts degree. The catch is the age of that record. Every written account on those pages dates from 2017 to 2020, so what you can actually read is a picture of the business five to nine years ago, not today. The written record is dated, not absent — but nothing published since then tells you how the work looks now. Within that older record the pattern is consistent and, importantly, not uniform: roughly seven in ten ratings are five stars and about one in twenty sits at two stars or below. The praise runs to hand-restored grout, careful surface prep, and matched grout colors, with itemised jobs from under a hundred dollars to seventeen hundred. The complaints cluster on pace and cost — jobs needing more visits than the customer expected, and prices that a few felt were high for the hours involved. One account describes damage caused during regrouting that the customer felt was not put right. Her platforms disagree about how long she has been at it. Angi and HomeAdvisor print "34 years of experience" while the About text on those same pages says 24 years; Thumbtack says 28 in one field and "over 20" in another. That is worth a direct question. She claims no license number anywhere, and none was verified against the state registry here. Massachusetts exempts floor-covering-only work from home improvement contractor registration, so for tile setting alone that absence is not a mark against her — but she also does shower and wall work, so ask what she carries and confirm insurance before work starts. For grout restoration, a repair, or detailed custom tile in the Merrimack Valley, the depth of her history is real. Ask for recent references and photos from the last year or two, since the public record stops well before that.
Read the comments
Most recent comments
- May 17, 2020
Andrea knows her tile and she wants to make sure you are 100% happy. Her attention to detail is really great. My shower surround look like new! Highly recommend for all your tile needs! [Hired on Thumbtack. Details: Wall / Bathtub or shower / Ceramic tile / Seal grout / Polish tile / Less than 250 sq ft - Tile and Grout Cleaning]
— Tara M.View on Thumbtack ↗ - Nov 19, 2019
Andrea and her assistant, Bob, did a beautiful job installing a tile floor in our half bath/laundry room. She was very thorough and carefully prepared the surface before tiling, even though that meant an extra trip or two. We will definitely call Andrea for our next tiling project. [Hired on Thumbtack. Details: Bathroom / Floor / 25-50 sq ft / Wood / Ceramic / Yes, I already have the tiles - Tile Installation and Replacement]
— Allison G.View on Thumbtack ↗ - 4.0Jul 1, 2019
It went okay, but the caulking needed to be re-done a year later.
— David G.View on HomeAdvisor ↗also on Angi ↗ - Oct 17, 2018
Andrea did an outstanding job with my shower surround. There was bare wall that looked terrible and she was able to fill this space with beautiful tile and she went above and beyond to fix a few other things. She is very professional and responsive which is a great combo when you need something taken care of! I would highly recommend Andrea and I will be going back to her for future projects! [Hired on Thumbtack. Details: Bathroom / Tub / Shower enclosure / 25-50 sq ft / No existing material needs to be removed / Drywall / No; I need the contractor to buy the tiles for me - Tile Installation and Replacement]
— Steve D.View on Thumbtack ↗ - Aug 26, 2018
Andrea is an artist with tile. She knows tile like no other installer I've seen. Her evaluation of a problem is thoughtful, well considered, takes into account the risks of what complications may lie under the tile, as well as how to address them. In short, she's an expert. I've used Andrea's skills twice, and with excellent results. In my prior house, shower walls had been sloppily tiled during the initial installation, and I called Andrea to fix the problem. She did a fantastic job; so recently in my 2nd home, I called her again to help with a shower floor. The new home had a standing shower that had not been graded to drain water, and quotes from other tile companies had wanted to replace the *entire* shower (suuure, even though it was only the floor that needed work). Andrea's skills were instrumental in helping retain the walls and only address the actual problem. She and her team carefully removed the old tile floor, regraded the cement, and retiled to beautifully match the coloring in the wall tile. I no longer need a push broom to drain my shower, and it looks and feels great to stand on. Not slippery, well drained, and everything I could have asked for. Definitely will call Andrea again for all my tiling needs.
— Joanna K.View on Thumbtack ↗
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Update history
Added 55 new comments, established rating 3.8
- behind the score: Nothing written since 2020 — the readable record is five to nine years old
What does a hardwood floor cost in Greater Boston?
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Andrea Ames Tile And Stone. Use it to sanity-check bids, then get the real number in writing.
Estimated range
$6,000 – $9,600
Typical flooring project around $7,800