Apple Oil

If there were six stars, I would give them six. Stellar service from the home office to the delivery person.

I've been a customer of Apple oil since around 1992. I've always been satisfied with their service. They've maintained my HVAC system all that time. I knew I could trust them in emergencies and new installations of it air conditioners furnaces oil tanks and all the maintenance I needed on time every time I highly recommend them and my son has also signed up with them years ago and is very satisfied. Thank you Tony and your family for all these years of dedicated service and flawless attention to my needs. Your family is am A1 company in my book and I'm sure and many others feel the same way.

Hi, Tony! Just wanted to drop you a quick note to congratulate you guys on having a Service Tech like Zach on your staff. Yesterday, when Zach came to service my furnace, hot water heater, oil tank, and A/C system, was the best service call I have witnessed in all the years (probably around 30) that Apple has been doing this stuff for me. I'm not sure you ever get feedback on the impressions made by your service people on the customers, but you should know that Zach has got to be one of the best representatives you guys could hope to have. I always enjoy watching the service tech work mostly because I'm an idiot and don't understand this stuff. But Zach was amazing. He was able to continuously do the job while causally explaining how those things work and informing me why certain aspects of the work were very important for the efficiency of the systems and even the potential impacts to safety. Of course Zach was involved with the installation of these systems with Joe three years ago so it was good for him to see how the remodeling project all worked out. It was a time consuming call for him, but he knew the importance of doing things right and took the time to do it. These guys are important to Apple and Zach is out there doing a great job for you guys. Well done! - Tom Paddock, East Haven.

I strongly advise against using this company, particularly if you enroll in their automatic fuel delivery program. Last winter, during a major cold snap with freezing temperatures, their auto-refill service failed to deliver fuel in a timely manner despite my proactive call warning them that my tank was low and a significant freeze was approaching. They arrived only after the freezing temperatures had set in. Shortly after their delivery, the heating system stopped working. Upon their return to purge the fuel lines (which had taken in air because the tank had been allowed to run critically low), the outdoor temperature was approximately 15°F. Pipes subsequently froze. Despite multiple service visits, they were unable to locate the frozen section. Three days later, a frozen pipe burst in the basement, resulting in extensive water damage. This led to a $2,000 insurance deductible and approximately $27,000 in covered repairs. The company has refused any responsibility, citing their auto-refill terms which appear to absolve them of liability even in cases of delayed delivery and resulting damage. I would not recommend this service to other homeowners.

Amazing customer service. Great Budget Plan with included services and repairs. Thank you for an amazing 13 years!