Armstrong Duct, Vent, Hearth & Home

Armstrong Duct, Vent, Hearth & Home is a Manchester, New Hampshire company that describes itself as a family-owned air duct, dryer vent, chimney and gutter cleaning business operating since 1965. In a 2022 review, a customer said a worker named Matt found a sapphire and diamond ring that customer had lost years earlier in one of the vents, and it was given back as soon as it was found. On Google it holds 4.8 stars from 1,051 ratings. A recent customer said Noah and Brandon were careful and did a thorough job, and that the customer was recommending the company to their condo manager. A customer who bought an old farmhouse wrote that its ducts had never been cleaned before Armstrong cleaned them out. Evan and Jason spent all day at one recent customer's house, explaining everything as they went room to room; that job covered 14 ducts and the dryer. A daycare facility wrote that the crew was flexible with its schedule. A recent customer had a chimney inspected and cleaned and said the crew showed up on time and was respectful of the property. A 2023 customer said a dryer vent running 15 feet under an addition, not cleaned end to end in decades, was tested before and after cleaning and finished in the estimated time. In a 2021 review, a customer that picked Armstrong over three other vendors for a dryer vent cleaning at a complex said heavy rain and wind made the lift unusable, and the company made arrangements to finish the work. A 2022 achrnews.com article described Rick MacDonald of the company being presented a National Air Duct Cleaners Association hall-of-fame plaque. Its BBB page shows an A+. A recent one-star reviewer said they were charged $205 for a dryer vent cleaning that took 10 minutes and was reached only from the outside, and called it overpriced. A recent four-star reviewer was happy with the service but not with the men using the bathroom multiple times. In a 2024 review, a customer of more than ten years said the company took no responsibility when a problem came up, that the techs were not well trained, and that the dryer vent had to be cleaned twice within 5 months for 90% blockage. That 2024 reviewer also said the outside vent cover and the vent line into the laundry room were broken, and put the cost of two cleanings and repairs at $500. A 2022 reviewer said the cleaning could have been more careful, that throw rugs had to be washed, and that no before-and-after pictures were presented. A 2023 customer said they arrived 45 minutes after the estimated time and left cleaning debris in the basement. In a 2023 one-star review, a customer said they showed up almost 30 minutes late, one of them looked stoned or hungover, and they went out four times in five hours for cigarette breaks. That 2023 reviewer said they scratched freshly done hardwood floors with a piece of equipment, destroyed two wooden stairs into the basement and failed to clean up their mess. The same 2023 reviewer later wrote that items could still be seen in the vent and that three emails to management had gone unanswered.