Ceaser Chimney Service, Inc

Ceaser Chimney Service is a full-service chimney and fireplace company in Manchester, New Hampshire, serving Manchester, Nashua, Concord and the surrounding towns. The company describes itself as veteran-owned and locally owned, with owner John Ceaser a CSIA Master Chimney Sweep, and lists CSIA certification and Manchester Chamber of Commerce membership. The Better Business Bureau lists it as accredited with an A+ grade and names chimney cleanings and inspections, masonry repairs and rebuilds, stainless steel caps and liners, waterproofing and lead flashing repair as its services. The review base is large and steady: Google shows 4.9 stars from 1,131 ratings, with 663 written reviews since 2021 and about a hundred in the last six months. The things customers name again and again are the same: technicians who arrive inside the promised window, text and email notifications that say who is on the way, and inspection reports with photos that walk the homeowner through what was found and the options. Alex, Jared, Richard, Ian, Dave and Alan come up by name for thorough inspections and clear explanations. Recent jobs described include a same-day visit for a possible carbon monoxide problem, an inspection ahead of a gas-fireplace conversion, flue liners, a chimney rebuild and cap, pellet stove maintenance, and oil burner and boiler cleanings, and a condo owner who has used them for every fireplace need since 2021. The complaints are about money and follow-through. An August 2026 one-star reviewer said the company took a deposit to come out and then quoted about $30,000 for a stove install and pipe, calling the deposit wasted. Another August reviewer who gave five stars for Alex's thorough, forthright inspection still flagged sticker shock when the estimate came. In October 2023 a customer lowered their rating after a leaking chimney they had hired the company to fix kept leaking after a return visit. A May 2024 four-star review praised the detailed photo report but was written around requesting estimates. One government action is on record. In January 2023 the U.S. Department of Labor announced that Ceaser Chimney Service Inc. paid $26,163 to three workers to resolve allegations it violated the Fair Labor Standards Act's anti-retaliation provisions; Patch reported the company fired an employee in 2021 after the worker contacted the state about their rights, and NH Business Review carried the settlement in February 2023. This concerns how the company treated its own employees, not customer work, and it was resolved by payment. For a homeowner who wants a documented inspection, a liner, a cap or a rebuild, this is a well-reviewed, certified operation with a big service crew. Ask whether the inspection deposit is credited toward work, get the full estimate in writing before committing, and for a leak repair, ask what happens if the leak returns.