Arnolds Home Improvement

Arnold's Home Improvement is a Lynn-based exterior repair outfit — the kind of shop people call when a gutter needs cleaning, a metal panel comes loose in a windstorm, or ridge caps blow off before the next rain. That's where the reviews are strongest: a 2025 review described a loose wind-damaged panel secured the same day, with the price reduced from the original quote and an upfront note that it was a temporary fix; another described ridge caps repaired in 30 minutes at a fair price. A 2026 review said gutters, a fence, a doorway and old garage stairs were all handled in about an hour at a fair price. Bigger or warrantied jobs are a different story. In a 2024 review, a homeowner said siding installed the year before — with materials and labor guaranteed on the original estimate — blew off in the wind, and calls and texts asking for a fix went unanswered for weeks. Another 2024 review accused the business of misdiagnosing a roof leak, taking payment for caulking that didn't fix it, and making excuses when called back; a 2022 review described a paint-and-shingle job where the new shingles weren't properly primed, a window got broken during the work, and the customer was asked to buy the replacement glass themselves. A 2025 review also described being told, incorrectly in the reviewer's account, that they had canceled a snow-removal request. Several 2023 reviews, by contrast, praised siding, tile and roof work as professional and thorough. Thumbtack's own profile calls the recent run "consistently positive," backed by a 4.6★ average from 218 ratings, Top Pro status in 2024 and 2025, and a license-verified badge for Massachusetts home improvement work — Thumbtack's own verification, not a state registry check. BBB, on the other hand, gives the company a B- for not responding to a complaint on file. Given that split, it's worth confirming in writing before work starts how a callback or warranty issue would be handled if something needs fixing after the crew leaves, especially on anything bigger than a same-day repair.