Verified record
Water leaks brought homeowners to ATA Fire and Flood Restoration, and their dated accounts describe cleanup that began quickly. In a December 2024 Google review, a customer said ATA arrived the day they called about a water tank leak and started work immediately. The team moved furniture and boxes, removed wall-to-wall carpet, set up fans and other equipment, and treated the area for mold. The customer also said ATA was dealing directly with their insurer for the needed repairs. ATA is based in Franklin. Its website says its crew is available around the clock to assess property damage, inspect the property and develop a plan. The company advertises free estimates and insurance, reports 41 years in business, and lists a service area that includes Franklin, Milford, Framingham, Natick, Wellesley and Woonsocket. A November 2024 Google reviewer described a kitchen leak: John and his team came out quickly, dried the home and, according to the customer, ensured no mold or water remained. That reviewer also credited detailed documentation with helping during insurance dealings. In a February 2025 review, another customer praised fast communication and action after a basement flood. A November 2025 reviewer said the team completed demolition and rebuilding promptly before a major holiday and was responsive and easy to work with. Google shows a 4.7-star average from 23 ratings. Its Massachusetts home improvement contractor registration, number 207678, was verified as expired on September 29, 2026.
“John Mitchell, who works with ATA Fire and Flood Restoration in Franklin and has 23 years experience, said he sees a lot of people who wait to take action.”
“After Mitchell's release, he returned home, started a business (ATA Fire and Flood Restoration) and moved to Franklin.”
The ATA team was prompt in completing our demo and rebuild before a major holiday. They were easy to work with and highly responsive. We appreciate their assistance.
So pleased! We were thankful for ATA's fast communication and action. Our basement flood was overwhelming, but as soon as we reached out to ATA, we felt confident in all John's recommendations. Fast, professional, knowledgeable. Highly recommend!!
When I called ATA Fire and Flood Restoration due to a water tank leak, they responded immediately and came to my home that day. I thought they were going to tell me what the plan for the cleanup was but they started the cleanup immediately! They moved all sorts of furniture, boxes, ripped up the wall to wall carpet and powered up fans and other equipment to take the smell away. They also treated the area for mold. They were very neat with dealing with the cleanup. I had no idea what was needed and they took care of EVERYTHING! They are also dealing directly with my insurance company for all the needed repairs. I highly recommend ATA Fire and Flood Restoration to handle any type of cleanup that is beyond the common homeowner’s abilities.
ATA were a huge help when we had a leak in our kitchen. They were communicative, supportive, friendly, and knowledgable. John and his team were quick to come out and dry out our whole place, as well as ensure there was no mold or water remaining when they finished. Additionally they were extremely detailed in their documentation which helped us significantly when dealing with insurance. Would recommend to everybody.
John and his team have done work for my family twice over the past 10 years, and both times they were punctual, honest, affordable, and did real quality work. I don't think you can do better than that! Whenever we finally get around to renovating our kitchen it's going to be with ATA.
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2 changes recorded — last scanned Oct 1, 2026.
Vermiculite removal4.4
Shoring within 48 hours of a tree strike5.0
Basement ADU and sauna conversions5.0
Finished basements4.8