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Water in a finished basement, a leaking refrigerator, ice dams: PRIME, LLC., which its website calls Prime Restoration & Remediation, is a disaster restoration company that says it works directly with insurance companies. It also says it offers 24/7 emergency service. On Google it holds 4.6 stars from 98 ratings, and its Better Business Bureau grade is A+. A recent Google customer with a flooded finished basement said Prime responded in a very short time, removed the water and everything damaged, tested for mold and then removed the mold. That customer wrote that Adam and his crew were neat and polite, and that project manager Mike Diette ran the renovation afterward, dealing with the insurance company, the contractors and the inspectors. After ice dams caused water damage at an elderly mother-in-law's home, a customer said Prime carried the job from mitigation through reconstruction and took the lead in communicating with the insurance company. That customer thanked Greg, the managing partner, and Steve, the project manager, for consistent updates and photos. A customer with kitchen water damage from a refrigerator leak said Prime got everything done on time, with Steve coordinating. A customer wrote that Stephen supervised the work and kept the couple informed on all aspects of the project. A customer also said they take care to keep dust to a minimum. A Better Business Bureau reviewer complained about dealing with the company.
I had a substantial flood in my finished basement. I called my insurance company and Prime Restoration responded in a very short time. Prime removed all the water, everything damaged, and tested for mold and etc, They then removed all the mold. The cleaning was exceptional. Adam and his crew were professional, neat, hard working and polite. They removed the stress involved with this situation. After the cleanup, Mike Diette was the project manager for the renovation. He took care of every aspect of the renovation . He dealt with the insurance company, the contractors and the inspectors, etc. He kept me informed regarding who was coming to my property and when they would arrive. I appreciated the communication. Every contractor who came to my home was respectful, neat, polite and did excellent work including, but not limited to Matt from All Tech Painting & Plastering and his crew , and Mike the electrician who did the electrical work. My basement is beautiful! Thank you Prime. I highly recommend Prime LLC
The service was great. It was highly professional and accomplished in a timely fashion. Stephen supervised the work and ensured that my wife and I were informed as to all aspects of the project. I would certainly not hesitate to recommend Prime, LLC. to anyone desiring a quality repair or remodeling project.
We had water damage in our kitchen from our refrigerator leak. Prime did a great job in getting everything done on time and the work was exceptional. Steve did a great job in coordinating everything! Highly recommend this company!
Top-notch, and they really take care to make sure that there is minimal dust, etc.
Dear Prime Restoration Team, I am writing to express my sincere gratitude for the outstanding work your team completed at my elderly mother-in-law’s home following water damage caused by ice dams. From mitigation through reconstruction, the entire process was seamless. What began as a very distressing situation became a remarkably positive experience. The mitigation team took meticulous care of her property, and the reconstruction work was excellent. We were also especially grateful that your team took the lead in communicating with the insurance company and managing the details, making the process incredibly easy for us. Special thanks to Greg, Managing Partner, and Steve, Project Manager, for their exceptional communication and consistent updates and photos. Everyone on the team was professional, kind, and clearly committed to delivering high-quality work. Most importantly, my mother-in-law is delighted with the final result. I cannot say enough about your company and would highly recommend your services. Outstanding job! Thank you again for everything! Lee-Anne Marsella
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1 change recorded — last scanned Oct 6, 2026.
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