Verified record
Boston Harbor Water Restoration is a Weymouth-based, family-run water and fire damage restoration company — Patrick and Liam McDonough's shop — that also handles the mold remediation and reconstruction work that follows a flood, burst pipe or fire. Its Massachusetts home improvement contractor registration is active, and it holds a 5.0-star average on Google across 33 ratings. The thing that shows up again and again in the record, from dozens of Google reviews spanning 2025 into mid-2026, is speed under pressure: a crew at a South Boston basement within an hour of a middle-of-the-night pipe burst, a Thanksgiving-morning callout after a water heater explosion, same-morning arrivals for smaller leaks, same-day response to a sewer backup. Customers consistently describe Patrick, Liam, and named crew members (Niall, Ryan, Darius, Jose) as communicative through the whole process — one 2026 review said the company "kept in touch, informed us of everything along the way" after switching from another restoration firm; another described a project manager who coordinated with an insurance adjuster "with ease." Insurance coordination comes up over and over as a differentiator — reviewers say the company handles the claims process directly, and one 2025 reviewer noted an insurance inspector "remotely approved everything," citing how well-regarded Patrick is with adjusters. Beyond initial extraction and drying, several accounts describe real reconstruction work: pipe repair, mold removal, carpentry and painting coordinated as one job (2025), an apartment owner whose kitchen flood repair had "Liam and his team" handle the reconstruction (2025), and small thoughtful touches — leaving counter space and a temporary sink so a kitchen stayed usable mid-repair (2026). There isn't a negative review in the record to weigh against any of this — the written history here is unusually deep and consistent for a directory profile. For water, fire or mold damage — especially anything urgent — this is about as strong a written record as a homeowner will find; still worth confirming current availability given how quickly reviewers say the phones get answered.
For years we had used another company and this was our first experience with Boston Harbor Water and let me tell you WHAT A DIFFERNCE!!! Everything from start to finish was fantastic. They kept in touch, informed us of everything along the way, schedules were kept, etc. Great company
I want to thank and highly recommend Boston harbor water restoration company. They have been reliable, efficient and professional. Niall, was my project manager and he handled my burst pipe problem with a keen eye on excellent customer service and solutions. He coordinated with my insurance adjuster and all the appropriate people at his company with ease and provided great communication. I am grateful to work with him and all the people at Boston Harbor..they made a water problem manageable and were honest and did great work. Thank you Niall..you are a real Pro! - Georgie Lowe
Great job done in my home after I experienced water damage. The guys were so thoughtful, considerate, respectful and very thorough. I really appreciate how they thought of me by leaving a bit of counter space, installed a temporary sink, so I could still use my kitchen to some extent. They also packed the contents of the damages cabinets in boxes and labeled them for easy access. I highly recommend Boston Harbor Restoration Company and I personally want to thank Patrick for his responsiveness, Justin and his partner I think his name is Jose and all the other guys who came to clean up.
We recently had the opportunity to work alongside Boston Harbor Restoration Company, and they left a strong impression with their professionalism and quality of work. Their team was responsive, organized, and clearly committed to getting the job done right. From coordinating schedules to maintaining clear communication with everyone involved, they made the entire process smooth and efficient. Their attention to detail and respect for the job site really stood out, which makes a big difference when multiple trades are working together. It’s always great partnering with a company that takes pride in what they do and values strong collaboration. We’d be happy to work alongside them again in the future. -Thomas Flaherty - White Wolf plumbing 🐺
Boston Harbor Restoration is, without a doubt, the best company I’ve ever worked with. From start to finish, they were incredibly kind, professional, and communicative—truly the nicest people. Their service was outstanding, and they completed everything exactly within the timeline and price they promised. I honestly can’t say enough wonderful things about them. If you’re ever dealing with a major water issue or damage, they handle everything from start to finish and make a difficult situation so much easier. I’m beyond grateful for their help—they got me through a really hard time. I’ll be recommending them to all my friends without hesitation
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Certified attributes are verified against the public registry. Others are the business's own statement.
Established 4.7 rating
Handles major restorations5.0
Rebuilt a home lost to fire in 8 months5.0
Certified restoration crew3.7
Servpro referral3.9
Whole-home remodels4.5