B&L Pools, Inc.

Good all around pool service and parts availability.

Approximately four years ago, B&L installed a large pool in my backyard. Last month, I observed an anomaly in the readings of my pool junction box. I brought a water sample to their Uxbridge store and spoke with Nick, who explained how to reset the equipment. After resetting, I emailed Nick to provide the results. He requested an appointment for a technician to inspect the equipment. A technician visited my house and spent approximately 30 minutes on the equipment before departing. I did not receive any phone calls, texts, or emails with a diagnosis. The following day, the technician returned without our knowledge and spent another 30 minutes in the backyard before leaving. Once again, no information was provided about the work performed or the reason for his return. The following day, I received an email containing an invoice for $1,300.00 for the replacement of parts. This replacement was carried out without my knowledge or consent. I contacted the store and spoke with Nick, who appeared to be unaware of the situation. His supervisor, Eliye, was summoned to address my concerns. Surprisingly, when I expressed my frustration regarding being billed $1,300.00 for work without my approval, Eliye responded that he would return to my property and install the damaged component, necessitating that I pay for the service call. During our phone conversation, I maintained that this was not an appropriate business conduct, and that B&L pools had never taken the time to comprehend my frustration. They continued to make excuses for their actions, claiming that they had been doing this for years and that I was the first person to disagree. As a licensed general contractor in Massachusetts with over two decades of experience, I firmly believe that neither I nor my contractors should visit clients’ homes to perform repairs without their knowledge or consent. This practice is not only unethical but also detrimental to the reputation of any business. I strongly advise against using this company’s services, as such actions have resulted in financial losses, time wastage, and frustration for me. It is evident that profit is their primary objective, disregarding the importance of building trust and maintaining positive relationships with clients.

Loved B&L pools from the moment I met them and they installed my pool. Super professional, so easy to work with and everyone is so friendly. Love my pool and would HIGHLY recommed using them if thinking about installing a pool!

Good guys filled a few of there pools

Love the pool, the crew was great to work with, explained nuances of the filtration system and ensured everything was as it should be. Paul helped save me money on water delivery during the process too which I thought was really nice of him to go out of his way to do so. We’re about one year into the pool being complete and it’s been one of the best things we’ve ever done